PPC Specialist for b2b (Portuguese) €2,000 bonus

Boeva Tech; Lisboa; On-site; EUR 13,000 - 14,000; Full time

Benefits offered by this job

Welcome bonus: €2,000

On-site in Lisbon

Health Insurance (Day 1)

Meal allowance and attendance bonus

Job summary

Boeva Tech in Lisbon is seeking a proactive advertiser support specialist to assist B2B advertisers with paid campaigns, product troubleshooting, and platform optimization. You will contribute to high CSAT, work across email and chat, and collaborate with Product Operations and Engineering to resolve issues.

The role offers exposure to AdTech, Digital Marketing, and Customer Success in an international setting, with a start date negotiable and a 6-month contract term.

Qualifications

• Proven experience in paid campaign management.
• Degree in Marketing or a related field.
• Hands-on experience in Digital Marketing.
• Previous experience in a Contact Centre or Service Program within an Advertising Tech environment.
• Strong familiarity with social media platforms and a good understanding of digital advertising fundamentals.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience.
• Handle and resolve end-to-end product troubleshooting and advertiser support cases across email and chat channels.
• Own customer cases and drive resolution by collaborating closely with internal Product Operations and Engineering teams.
• Support advertisers with generic, technical, and product-related questions.
• Drive CSAT by ensuring service quality throughout the entire case journey.
• Provide clear, accurate, and timely updates at every customer touchpoint.
• Ensure adherence to SLAs while maintaining best-in-class productivity.
• Partner with in-house technical specialists to educate advertisers on Advertising product features, common issue types, and best practices for campaign success.

Skills

Paid campaign management

Digital Marketing

Customer service

Communication

Education

Degree in Marketing or related

Tools

Social media platforms

Job description

Location: Lisbon, Portugal (On-site)
Languages: Portuguese C2 | English B2

Start Date: 22/10

Welcome bonus:€2,000 – paid in 12 monthly instalments (1/12 per month) during the first year.

Contract Duration: 6 months (with potential extension)

About the Role

Are you passionate about digital advertising, paid campaigns, and customer experience?
Join an international, fast-growing environment where you will support B2B advertisers using advanced digital advertising solutions from a leading global technology company (client name remains confidential).

In this role, you will act as a trusted partner for advertisers—supporting them with product troubleshooting, campaign-related inquiries, and platform optimization. This position offers strong exposure to AdTech, Digital Marketing, and B2B Customer Success, making it an excellent step for long-term career growth.

Key Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience

• Handle and resolve end-to-end product troubleshooting and advertiser support cases across email and chat channels

• Own customer cases and drive resolution by collaborating closely with internal Product Operations and Engineering teams

• Support advertisers with generic, technical, and product-related questions

• Drive Customer Satisfaction (CSAT) by ensuring service quality throughout the entire case journey

• Provide clear, accurate, and timely updates at every customer touchpoint

• Ensure adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity

• Partner with in-house technical specialists to educate advertisers on:

  • Advertising product features

  • Common issue types

  • Best practices for campaign success

Candidate Profile

We are looking for candidates who combine digital marketing knowledge with a strong customer‑centric mindset.

Mandatory Requirements:

• Proven experience in paid campaign management

• Degree in Marketing or a related field

• Hands‑on experience in Digital Marketing

• Previous experience in a Contact Centre or Service Program within an Advertising Tech environment

• Strong familiarity with social media platforms and a good understanding of digital advertising fundamentals

• Excellent customer service, communication, and problem‑solving skills

• Ability to work independently and collaboratively as part of a team

Working Schedule

Initial Schedule:

• Monday to Sunday | 07:00 – 19:00

• Rotating shifts:

  • 07:00 – 16:00

  • 10:00 – 19:00

• 2 rotating days off

Future Schedule (TBC by client):

• 24/7 rotational shifts, Monday to Sunday

Compensation & Benefits

Salary Package:

• Base Salary: €920.00 gross/month (paid in 14 months)

• Attendance Bonus: €40.00 gross/month (paid in 11 months)

• Meal Allowance: €7.63 net per working day

Health Insurance:

• Available from Day 1 (monthly payment)

• Free after 6 months of contract

• Enrollment requires a valid NIF and NISS

Why Join Us?

• Build hands‑on expertise in B2B digital advertising and AdTech

• Work in a multicultural, international environment

• Develop a solid career path in Digital Marketing, Ad Operations, or Customer Success