PPC Specialist for b2b €2, 000 bonus

Boeva Tech; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Health insurance from Day 1

Enrollment requires NIF/NISS

Job summary

Boeva Tech in Lisbon, Portugal, is seeking a results-driven Customer Success / Ad Ops specialist for an on-site role supporting B2B advertisers with paid campaigns and product troubleshooting. The position offers exposure to AdTech, Digital Marketing, and a fast-growing global technology environment.

You will handle end-to-end inquiries, drive CSAT, collaborate with engineering and product teams, and contribute to service quality while adhering to SLAs.

Qualifications

• Proven experience in paid campaign management.
• Degree in Marketing or a related field.
• Hands‑on experience in Digital Marketing.
• Previous experience in a Contact Centre or Service Program within an Advertising Tech environment.
• Strong familiarity with social media platforms and digital advertising fundamentals.
• Excellent customer service, communication, and problem‑solving skills.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience.
• Handle and resolve end-to-end product troubleshooting and advertiser support cases across email and chat channels.
• Own customer cases and drive resolution by collaborating with Product Operations and Engineering teams.
• Support advertisers with generic, technical, and product-related questions.
• Drive CSAT by ensuring service quality throughout the entire case journey.
• Provide clear, accurate, and timely updates at every customer touchpoint.
• Ensure adherence to SLAs while maintaining best-in-class productivity.
• Partner with in-house technical specialists to educate advertisers on advertising product features, common issue types, and best practices for campaign success.

Skills

Paid campaign management

Digital marketing

Customer service

Problem-solving

Team collaboration

Education

Degree in Marketing or related field

Job description

Location: Lisbon, Portugal (On-site)
Languages: Portuguese C2 | English B2

Start Date: 22/10

Welcome bonus:€2,000 – paid in 12 monthly instalments (1/12 per month) during the first year.

Contract Duration: 6 months (with potential extension)

About the Role

Are you passionate about digital advertising, paid campaigns, and customer experience?
Join an international, fast-growing environment where you will support B2B advertisers using advanced digital advertising solutions from a leading global technology company (client name remains confidential).

In this role, you will act as a trusted partner for advertisers—supporting them with product troubleshooting, campaign-related inquiries, and platform optimization. This position offers strong exposure to AdTech, Digital Marketing, and B2B Customer Success, making it an excellent step for long-term career growth.

Key Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience

• Handle and resolve end-to-end product troubleshooting and advertiser support cases across email and chat channels

• Own customer cases and drive resolution by collaborating closely with internal Product Operations and Engineering teams

• Support advertisers with generic, technical, and product-related questions

• Drive Customer Satisfaction (CSAT) by ensuring service quality throughout the entire case journey

• Provide clear, accurate, and timely updates at every customer touchpoint

• Ensure adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity

• Partner with in-house technical specialists to educate advertisers on:

  • Advertising product features

  • Common issue types

  • Best practices for campaign success

Candidate Profile

We are looking for candidates who combine digital marketing knowledge with a strong customer‑centric mindset.

Mandatory Requirements:

• Proven experience in paid campaign management

• Degree in Marketing or a related field

• Hands‑on experience in Digital Marketing

• Previous experience in a Contact Centre or Service Program within an Advertising Tech environment

• Strong familiarity with social media platforms and a good understanding of digital advertising fundamentals

• Excellent customer service, communication, and problem‑solving skills

• Ability to work independently and collaboratively as part of a team

Working Schedule

Initial Schedule:

• Monday to Sunday | 07:00 – 19:00

• Rotating shifts:

  • 07:00 – 16:00

  • 10:00 – 19:00

• 2 rotating days off

Future Schedule (TBC by client):

• 24/7 rotational shifts, Monday to Sunday

Compensation & Benefits

Salary Package:

• Base Salary: €920.00 gross/month (paid in 14 months)

• Attendance Bonus: €40.00 gross/month (paid in 11 months)

• Meal Allowance: €7.63 net per working day

Health Insurance:

• Available from Day 1 (monthly payment)

• Free after 6 months of contract

• Enrollment requires a valid NIF and NISS

Why Join Us?

• Build hands‑on expertise in B2B digital advertising and AdTech

• Work in a multicultural, international environment

• Develop a solid career path in Digital Marketing, Ad Operations, or Customer Success