Portuguese Customer Support Specialist — On-Site, Relocation

Cross Border Talents; Covilhã; Presencial; EUR 10 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Resumo da oferta

Cross Border Talents in Covilhã, Portugal, is seeking a Customer Support Representative for the Portuguese market to join the front-line team. You will handle inquiries via phone, chat, and email, ensuring customers feel heard and satisfied with each interaction.

Ideal candidates communicate professionally in Portuguese, are reasonably tech‑savvy, and comfortable learning internal systems. Relocation support may be offered directly with the employer; applications are reviewed on a rolling basis.

Qualificações

• Comfortable communicating in Portuguese at a professional level.
• Reasonably tech-savvy and able to learn internal systems.
• Some prior customer-facing experience is a plus but not required.

Responsabilidades

• Respond to customer questions across phone, chat and email.
• Follow up on open cases and prevent delays in resolution.
• Flag recurring issues to be addressed at the source.
• Stay calm and clear with customers even when they’re frustrated.

Conhecimentos

Portuguese (PT) professional

Customer support experience

Tech-savvy / learning internal systems

Descrição da oferta de emprego

Cross Border Talents in Covilhã, Portugal, is seeking a Customer Support Representative for the Portuguese market to join the front-line team. You will handle inquiries via phone, chat, and email, ensuring customers feel heard and satisfied with each interaction.

Ideal candidates communicate professionally in Portuguese, are reasonably tech‑savvy, and comfortable learning internal systems. Relocation support may be offered directly with the employer; applications are reviewed on a rolling basis.