Customer Support Representative - Portuguese | Covilha

Cross Border Talents; Covilhã; Presencial; EUR 10 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Resumo da oferta

Cross Border Talents in Covilhã, Portugal, is seeking a Customer Support Representative for the Portuguese market to join the front-line team. You will handle inquiries via phone, chat, and email, ensuring customers feel heard and satisfied with each interaction.

Ideal candidates communicate professionally in Portuguese, are reasonably tech‑savvy, and comfortable learning internal systems. Relocation support may be offered directly with the employer; applications are reviewed on a rolling basis.

Qualificações

• Comfortable communicating in Portuguese at a professional level.
• Reasonably tech-savvy and able to learn internal systems.
• Some prior customer-facing experience is a plus but not required.

Responsabilidades

• Respond to customer questions across phone, chat and email.
• Follow up on open cases and prevent delays in resolution.
• Flag recurring issues to be addressed at the source.
• Stay calm and clear with customers even when they’re frustrated.

Conhecimentos

Portuguese (PT) professional

Customer support experience

Tech-savvy / learning internal systems

Descrição da oferta de emprego

We're working with an employer in Covilha to fill a Customer Support Representative position for their Portuguese market.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

What we're looking for:

• Comfortable communicating in Portuguese at a professional level
• Reasonably tech-comfortable - happy learning new internal systems
• Fluent Portuguese, written and spoken
• Some prior customer-facing experience is a plus, though not essential

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

We review applications on a rolling basis, so it's worth applying sooner rather than later.