Portuguese Customer Service Representative –

CBTalents; Lisboa; Vor Ort; EUR 12.000 - 15.000; Vollzeit

Benefits dieser Stelle

Private health and dental insurance

22 days paid vacation per year

Onsite workplace in Lisbon

Meal allowance via prepaid card

Zusammenfassung

Cross Border Talents is seeking an Outbound Customer Service Representative in Lisbon. The role focuses on contacting potential clients to drive customer acquisition and to articulate the value of products and services during each interaction.

The position is onsite in Lisbon, with a 40-hour workweek. Training starts November 2nd, followed by a fixed-term contract and potential for a permanent role after two years. Benefits include private health insurance and paid holidays.

Qualifikationen

• Strong customer service mindset and ability to build relationships.
• Excellent communication and persuasion skills.
• Ability to identify customer needs and communicate value during interactions.

Aufgaben

• Contact potential clients to handle customer acquisition (angariação).
• Identify customer needs and demonstrate the value of products and services during every interaction.

Jobbeschreibung

Are you proactive, persuasive, and great at building relationships? Join us as an Outbound Customer Service Representative representing a leading Portuguese communications and entertainment group.

Role Overview

• Start Date: November 2nd
• Position: Portuguese Customer Service Representative – Outbound
• Primary Objective: Contact potential clients to handle customer acquisition (angariação).
• Key Responsibilities: Identify customer needs and demonstrate the value of products and services during every interaction.

Location & Facilities

• Workplace: Onsite in Lisbon

• On-Site Amenities: Lounge, cafeteria, modern operations floor, and meeting rooms.

Work Schedule & Benefits

• Working Hours: 40 hours per week (8 hours/day with a 1-hour lunch break).
• Vacation & Holidays: 22 days of paid vacation per year under Portuguese labor law, plus Portuguese public holidays (working on a public holiday grants a compensatory day off).
• Health Coverage: Private health and dental insurance upon signing the employment contract (requires NIF and Social Security number).

Compensation Structure & Contract Details

Contract Terms

• Training Stage: Sign a Training Agreement on Day 1 (November 2nd).
• Initial Employment: Upon successful completion of training, sign a fixed-term contract (termo incerto) with an estimated initial duration of 12 months, extendable for an additional 12 months.
• Permanent Contract: Opportunity for a permanent contract after 2 years.

Monthly Gross Salary Breakdown (Full-Time: 8 Hours / Day)

• Base Salary: €920.00 / month

• Christmas Allowance (Paid in 12ths / Duodécimos): €76.67 / month

• Vacation Allowance (Paid in 12ths / Duodécimos): €76.67 / month

• Meal Allowance: €154.00 / month (€7.00/day via a tax-exempt prepaid card)
• Total Gross Salary (Based on 22 working days):€1,227.33 / month

(Note: Part‑time options for 5h, 6h, or 7h per day are also available with proportional gross earnings ranging from €824.83 to €1,093.17 per month).

Mandatory Statutory Deductions:

• IRS (Income Tax): Approx. 7% to 18% (depending on marital status and dependents).
• Social Security: 11% (provides access to the public health system and pensions).

Training Program

• Duration: 5 business days (8 hours/day) starting November 2nd + up to 5 business days of practical internship.
• Schedule: Matches regular working hours.
• Training Allowance: Paid proportionally at €10.00/day (€50.00/week) upon successful completion. (No social security taxes are deducted during training as the formal employment contract is signed at the end).