Portuguese Customer Service Representative –

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 14,000; Full time

Benefits offered by this job

Seguro de saúde privado

Seguro dentário

Job summary

A Cross Border Talents procura um/uma Outbound Customer Service Representative para atuar em Lisboa, com presença no local de trabalho.

O(a) candidato(a) atuará na angariação de clientes, identificando necessidades e apresentando o valor dos produtos e serviços em cada interação. O posto inicia-se em novembro, com formação, contrato de termo incerto e perspetiva de contrato permanente após dois anos.

Responsibilities

• Identificar as necessidades dos clientes e demonstrar o valor dos produtos e serviços numa interação.
• Contato com potenciais clientes para aquisição de clientes (angariação).

Job description

Are you proactive, persuasive, and great at building relationships? Join us as an Outbound Customer Service Representative representing a leading Portuguese communications and entertainment group.

Role Overview

• Start Date: November 2nd
• Position: Portuguese Customer Service Representative – Outbound
• Primary Objective: Contact potential clients to handle customer acquisition (angariação).
• Key Responsibilities: Identify customer needs and demonstrate the value of products and services during every interaction.

Location & Facilities

• Workplace: Onsite in Lisbon

• On-Site Amenities: Lounge, cafeteria, modern operations floor, and meeting rooms.

Work Schedule & Benefits

• Working Hours: 40 hours per week (8 hours/day with a 1-hour lunch break).
• Vacation & Holidays: 22 days of paid vacation per year under Portuguese labor law, plus Portuguese public holidays (working on a public holiday grants a compensatory day off).
• Health Coverage: Private health and dental insurance upon signing the employment contract (requires NIF and Social Security number).

Compensation Structure & Contract Details

Contract Terms

• Training Stage: Sign a Training Agreement on Day 1 (November 2nd).
• Initial Employment: Upon successful completion of training, sign a fixed-term contract (termo incerto) with an estimated initial duration of 12 months, extendable for an additional 12 months.
• Permanent Contract: Opportunity for a permanent contract after 2 years.

Monthly Gross Salary Breakdown (Full-Time: 8 Hours / Day)

• Base Salary: €920.00 / month

• Christmas Allowance (Paid in 12ths / Duodécimos): €76.67 / month

• Vacation Allowance (Paid in 12ths / Duodécimos): €76.67 / month

• Meal Allowance: €154.00 / month (€7.00/day via a tax-exempt prepaid card)
• Total Gross Salary (Based on 22 working days):€1,227.33 / month

(Note: Part‑time options for 5h, 6h, or 7h per day are also available with proportional gross earnings ranging from €824.83 to €1,093.17 per month).

Mandatory Statutory Deductions:

• IRS (Income Tax): Approx. 7% to 18% (depending on marital status and dependents).
• Social Security: 11% (provides access to the public health system and pensions).

Training Program

• Duration: 5 business days (8 hours/day) starting November 2nd + up to 5 business days of practical internship.
• Schedule: Matches regular working hours.
• Training Allowance: Paid proportionally at €10.00/day (€50.00/week) upon successful completion. (No social security taxes are deducted during training as the formal employment contract is signed at the end).