Porto Coastal CSR - French & English

Career Nest Academy; Braga; Sur place; EUR 134 000 - 179 000; Plein temps

Avantages offerts par ce poste

Shared accommodation

Relocation support

On-the-ground onboarding assistance

Résumé du poste

Career Nest Academy is hiring a Customer Service Representative (Car Rental Division) in Porto, Portugal. The role requires delivering personalized support via phone, email, and chat and resolving post-rental issues with care.

Ideal candidates are fluent in French and English, with 1+ year in customer service. The position offers a 6-month contract, relocation support, and accommodation for up to 12 months.

Qualifications

• Full professional fluency in French and English (spoken and written).
• 1+ years in customer service or contact center preferred.
• Strong interpersonal communication and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and add-ons.

Responsabilités

• Deliver outstanding customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Connaissances

French

English

Customer service

Conflict resolution

Outils

Digital tools

Description du poste

Career Nest Academy is hiring a Customer Service Representative (Car Rental Division) in Porto, Portugal. The role requires delivering personalized support via phone, email, and chat and resolving post-rental issues with care.

Ideal candidates are fluent in French and English, with 1+ year in customer service. The position offers a 6-month contract, relocation support, and accommodation for up to 12 months.