Polish-Speaking Customer Service Advisor - Travel

Besthire; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training

Career progression

Multilingual team

Resumo da oferta

Besthire in Lisbon, Portugal is hiring a Polish-speaking Customer Service Advisor to join our Travel team. The role is on-site, starting 24 August 2026, and involves assisting travellers with bookings and trip support.

You will handle inquiries by phone, email, and chat, maintain accurate records, and escalate complex issues to the right teams. Training is provided, with clear career progression paths.

Qualificações

• Polish language fluency required.
• Good communication skills in English for day-to-day work.
• No prior customer service experience required; full training provided.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Elevate more complex cases to the appropriate team when needed.

Conhecimentos

Polish language

English language

Customer service

Descrição da oferta de emprego

We're hiring a Polish-speaking Customer Service Advisor to join a Travel team in Lisbon, Portugal.

You'll help travellers with bookings and general trip support.

Work model: On-Site.

Start date: 24/Aug/26.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and elevate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Polish and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.