Polish-speaking CSR Lisbon On-Site - Great Perks

Bcrecruitment; Lisboa; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus €1,000

Private health insurance

Meal allowance

Relocation support

Performance bonus

Resumo da oferta

Bcrecruitment in Lisbon, Portugal is hiring a Polish-speaking Customer Service Representative to support customers and brokers for a major insurer, handling inquiries by phone and email.

You will resolve questions in Polish and English, document interactions in the CRM, and help achieve quality and customer-satisfaction goals. The on-site, 6-month contract starts 8 Oct, with a monthly gross salary of €920 plus bonuses. Relocation support and private health insurance are offered.

Qualificações

• Native or near-native Polish (C2) and fluent English (B2+), spoken and written.
• Customer-service experience, ideally by phone and email.
• Excellent communication and active-listening skills.

Responsabilidades

• Handle incoming customer contacts in Polish by phone and email
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

Conhecimentos

Polish (native)

English (B2+)

Customer service

Phone & email support

Active listening

Descrição da oferta de emprego

Bcrecruitment in Lisbon, Portugal is hiring a Polish-speaking Customer Service Representative to support customers and brokers for a major insurer, handling inquiries by phone and email.

You will resolve questions in Polish and English, document interactions in the CRM, and help achieve quality and customer-satisfaction goals. The on-site, 6-month contract starts 8 Oct, with a monthly gross salary of €920 plus bonuses. Relocation support and private health insurance are offered.