Platform Support Engineer

Critical Manufacturing; Porto; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Critical Manufacturing is seeking a Platform Support Engineer to reinforce MES delivery capabilities across high-tech manufacturing environments. You will support the deployment and operation of mission-critical MES installations, ensuring they run securely, efficiently and at scale.

In this role, you will bridge complex technical deployments with the performance and reliability expected by customers, collaborating with Deployment Support and Customer teams to install, configure, troubleshoot

Qualificações

• Experience with Docker and Kubernetes/OpenShift for containerized deployments.
• Strong Linux networking, volumes, system services, and journaling.
• Hands-on VMware/Hyper-V experience for VM provisioning and snapshots.
• Excellent problem solving with a log-driven approach.
• Strong communication and cross-functional collaboration skills.
• Excellent written and spoken English communication.

Responsabilidades

• Lead deployments of MES and application environments.
• Execute remote installations of MES environments and applications.
• Validate pre-conditions, dependencies, and compatibility before deployment.
• Ensure smooth, structured, and auditable installation flows.
• Manage environment governance and access according to policy.
• Monitor resource consumption and scale MES environments as needed.
• Troubleshoot complex deployment issues with logs, containers, and pods.
• Provide infrastructure consulting to partners and customers.

Conhecimentos

Docker

Kubernetes/OpenShift

Linux

VMware/Hyper-V

English

Problem-solving

Communication

Cross-functional collaboration

Ferramentas

Prometheus

Grafana

ELK

CI/CD

Descrição da oferta de emprego

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we developa state-of-the-art solution for Semiconductor, Electronics,Life Sciences, and Industrial Equipment.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

The Role

We are seeking a Platform Support Engineer to reinforce our MES delivery capabilities across high-tech manufacturing environments. You will support the deployment and operation of mission-critical MES installations, ensuring they run securely, efficiently and at scale.

In this role, you'll bridge complex technical deployments with the performance and reliability our customers expect, enabling fully digital and stable production environments. You will work closely with our Deployment Support and Customer teams to install, configure, troubleshoot and optimize MES setups, ensuring smooth transitions into operation and long-term stability.

What You Will Do

Lead deployments of MES and application environments

• Executeremote installationsof MES environments and applications
• Validate pre-conditions, dependencies, and compatibility before deployment
• Ensuresmooth, structured, and auditable installation flows

Manage environment governance and access

• Control and grant access according to governance policies
• Enforce environmental limits, quotas, andexpirationrules
• Ensure secure and compliantaccessworkflows across teams and customers
• Optimize and scale MES environments
• Monitor resource consumption (CPU, memory, storage, cluster health)
• Identifyscaling needs and performcapacity adjustments
• Guarantee highly stable,performantand cost-efficient environments

Deploy and support solutions in DMZ environments

• Execute deployments inDMZ or restricted network zones
• Validatefirewall, routing, reverseproxyand TLS configurations
• Ensure ongoing availability, compliance, and secure connectivity

Troubleshoot complex deployment issues

• Investigate problems using logs, containers, pods, events, and system traces
• Collaborate with engineering, SRE, and infrastructure teams whenrequired
• Resolve installation and post-installation issues with aroot-cause mindsetrather than temporary workarounds

Provide infrastructure consulting

• Advise partners and customers on best practices for infrastructure, virtualization, container platforms, and network setups
• Clarify responsibilities between internal teams, integrators, and customers to reduce risks and deployment delays

Drive continuous improvement

• Document lessons learned and corrective/preventive actions
• Contribute to internal knowledge bases, troubleshooting playbooks, and evolving best practices
• Help improve automation, observability, and deployment tooling

What You Will Bring

• Strong experience withDockerandKubernetes/OpenShift: containerized deployments, pod troubleshooting, logs, events, networking, health checks
• Solid background inLinux(networking, volumes, system services, journaling)
• Hands-on experience withVMware or Hyper-V(VM provisioning, configuration, snapshots)
• Strongproblem-solving and investigative skills, with a methodical, log-oriented approach
• Ability to troubleshootbeyond standard procedures, going deep when needed
• Strong organization, time-management, and prioritization skills
• High attention to detail, ownership, and accountability
• Excellent communication skills and ability to work cross‑functionally
• Initiative and a drive for continuous improvement and bestpracticesadoption
• Excellent written and spokenEnglishcommunication skills

What we consider a plus (not mandatory)

• Experience withKafkaorClickHousein distributed deployments
• Familiarity with theManufacturing / MES / industrialdomain (Semiconductor, Electronics, Medical Devices, Industrial Equipment)
• Experience withSQL Server, including backup/restore, high availability, and performance considerations
• Knowledge of theITIL framework, particularly related to change, incident, and problem management
• Exposure todata platformsfor operational reporting, analytics, dashboards, or log aggregation
• Experience working withreverse proxies, TLS certificates, and secure network architectures
• Understanding ofDevOps-adjacent tools, such as CI/CD pipelines,monitoringand observability stacks (Prometheus, Grafana, ELK), or scripting for automation (PowerShell, Bash)