Platform Service Expert - Operations & Governance (m/f/d)

Allianz Services; Oeiras; Híbrido; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Bonus scheme

Pension

Employee shares program

Discounts

Lifelong learning

Flexible working

Health and wellbeing

Resumo da oferta

Allianz Services Portugal seeks a results-driven leader to oversee the operational delivery, governance and continuous improvement of the Corporate Rule Book (CRBK) Platform. You will act as the key interface between Legal Functions, Operating Entities, technology partners and external vendors to ensure platform adoption and lifecycle management of corporate rules.

You will manage day-to-day platform operations, onboarding of new entities, content lifecycle, governance compliance, and

Qualificações

• Extensive experience in enterprise platform operations and service management.
• Experience onboarding, migrations, or transformations with multiple stakeholders.
• Strong stakeholder management across legal, business and technology functions.
• Familiarity with content management and information governance platforms; experience with Corlytics/Archer/OneTrust is a plus.

Responsabilidades

• Lead day-to-day platform operations including administration, access management, configuration, incident coordination, and vendor interactions.
• Drive onboarding of new Operating Entities onto the platform and coordinate migrations.
• Oversee the corporate rule content lifecycle from authoring to publishing and maintenance.
• Serve as operational interface between legal, technology partners, and the platform vendor.
• Champion AI-enabled capabilities and drive process optimization using platform KPIs and user feedback.

Conhecimentos

Platform operations

Governance

Incident management

Vendor coordination

Stakeholder management

Content management

AI and GenAI awareness

Ferramentas

Corlytics

Archer

OneTrust

Descrição da oferta de emprego

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Role Overview

Lead the operational delivery, governance and continuous improvement of the Allianz Group Corporate Rule Book (CRBK) Platform. Act as the key interface between Legal Functions, Operating Entities, technology partners, and external vendors to ensure successful platform adoption, content governance and lifecycle management of corporate rules.

What You Do

• Lead day-to-day platform operations including administration, access management, configuration, incident coordination, and vendor interactions to ensure stable and efficient service delivery.
• Drive onboarding of new Operating Entities onto the platform, coordinating migration of corporate rules, managing implementation activities, and delivering training to ensure stakeholder readiness and strong adoption.
• Oversee the corporate rule content lifecycle — supporting rule authoring, review, approval, publishing, and maintenance — while ensuring adherence to governance standards, content quality, and glossary/deviation management processes.
• Act as the operational interface between legal functions, technology providers, and the platform vendor, ensuring seamless collaboration and alignment across all stakeholders.
• Champion AI-enabled platform capabilities and continuous improvement by identifying automation opportunities, monitoring platform KPIs and user feedback, and driving process optimization across the service.

What You Bring

• Proven experience in enterprise platform operations and service management, including incident management, vendor coordination, and operational excellence.
• Track record of leading onboarding, migration, or transformation initiatives across multiple stakeholders in complex organizational environments.
• Strong stakeholder management experience across legal, business, and technology functions, with the ability to navigate cross-functional dependencies.
• Vendor and third-party management experience, including coordination with technology providers and platform vendors.
• Hands-on experience with content management and information governance platforms, document lifecycle management, and platform administration (experience with Corlytics, Archer, OneTrust, or similar platforms is a plus).
• Technical proficiency in content ingestion, content structuring, troubleshooting, and operational support.
• Familiarity with AI-assisted knowledge management solutions and AI-enabled workplace tools.
• Background in Legal, Compliance, Governance, Risk, or Regulatory environments is preferred.
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

What We Offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.

We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.

We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.