Senior ServiceNow Developer | DCX - CPM / ABL

Capgemini; Portugal; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health and Life insurance

Referral program

Career Acceleration Programs

Job summary

Capgemini Portugal seeks a Senior ServiceNow Developer to design and implement CMDB/ITOM solutions for national and international clients. You will customize modules, integrate with external systems, and drive best practices across teams.

The role emphasizes Agile collaboration, ongoing learning, and career growth within a dynamic Capgemini environment. Proficiency in Portuguese and English is required.

Qualifications

• 4+ years of hands-on ServiceNow development and customization.
• Strong CMDB, CSDM, ITOM Discovery, Service Mapping, and Certificate Management.
• Proficiency in JavaScript and Glide API for scripting and automation.
• Experience with REST/SOAP integrations and automated workflows.
• Agile experience (Scrum/Kanban) and sprint participation.
• Fluency in Portuguese and English (spoken and written).

Responsibilities

• Design, develop, and customize ServiceNow solutions for large clients.
• Focus on ITOM, CMDB, and Discovery modules and best practices.
• Collaborate with architects, engineers, and business stakeholders across projects.
• Participate in code reviews, design sessions, and solution validation.
• Lead or support integration efforts with third-party systems via APIs.
• Stay updated on ServiceNow features to improve quality and efficiency.
• Pursue professional development within Capgemini’s supportive environment.

Skills

ServiceNow

CMDB

ITOM Discovery

Service Mapping

JavaScript

Glide API

REST API

Agile

Portuguese

English

Tools

Flow Designer

IntegrationHub

App Engine Studio

Service Portal

Job description

## Senior Developer CMDB ITOM Discovery ServiceNowChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## YOUR ROLEIn this role, you should expect to:* Design, develop, and customize solutions on the ServiceNow platform for large national and international clients;* Work across various modules, with a focus on ITOM, CMDB, and Discovery, ensuring alignment with best practices and client needs;* Collaborate with cross-functional teams including architects, engineers, and business stakeholders throughout the project lifecycle;* Participate in code reviews, technical design sessions, and solution validation;* Lead or support integration efforts with third-party systems using APIs;* Stay up to date with the latest ServiceNow features and platform capabilities, applying them to improve solution quality and efficiency;* Take advantage of opportunities for professional development and career growth within a dynamic and supportive environment.## YOUR PROFILE* Minimum of 4 years of hands-on experience in ServiceNow platform development, including customization, scripting, and module configuration;* Strong expertise in CMDB, CSDM, ITOM Discovery, Service Mapping, and Certificate Management;* Proficiency in JavaScript and Glide API for scripting and automation;* Experience designing and implementing custom workflows and automated processes;* Solid understanding of REST/SOAP API integrations with external systems;* Proven ability in problem-solving, debugging, and performance optimization;* Experience working in Agile environments (Scrum/Kanban), with active participation in sprint planning and reviews;* Fluency in Portuguese and English (both verbal and written); additional languages are a plus;* Organized and structured in your approach to work, with attention to detail and quality.Nice to Have:* ServiceNow certifications such as:- Certified Implementation Specialist – Discovery- Certified System Administrator (CSA)- Certified Application Developer (CAD)* Familiarity with Flow Designer, IntegrationHub, and App Engine Studio;* Experience with UI customization (Service Portal / Employee Service Center);* Understanding of ITIL processes and their application within ServiceNow.## WHAT YOU'LL LOVE ABOUT WORKING HERE* At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;* We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);* We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback; Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.* Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.## ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.Get the future you want | www.capgemini.com