People Operations - Snr Advisor

APM Terminals; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Maersk is seeking a People Operations Senior Advisor to join our Global Operations Team in Lisbon. The role focuses on driving HR process implementation, change management, and resolving employee queries to ensure an outstanding employee experience.

You will support onboarding/offboarding, HR documentation, and system updates while working with a virtual team to deliver high-quality HR services. Proactive problem-solving and strong communication are essential for success.

Qualificações

• 3–5 years of experience in HR operations.
• Degree in Human Resources or related field is preferred.
• Experience with HR systems like Workday is strongly preferred.
• Strong communication and problem-solving skills.
• Ability to manage conflict and pay close attention to detail.
• Proactive in identifying needs and collaborating with HR colleagues.

Responsabilidades

• Ensure HR procedures, policies, and systems compliance for HQ.
• Respond to HR queries via Workday and chat platforms.
• Support training and change management initiatives.
• Manage case resolution from opening to closure.
• Guide employees and managers in using self-service HR tools.
• Maintain HR data quality and execute HR transactions.
• Prepare and manage HR documentation.
• Coordinate onboarding and offboarding processes.
• Support system updates and performance form uploads.
• Provide face-to-face HR support as needed.
• Analyse employee feedback to enhance experience.

Conhecimentos

HR operations

Workday

Communication skills

Problem-solving

Attention to detail

Initiative

Time management

Virtual collaboration

Formação académica

Degree in Human Resources or related field

Ferramentas

Workday

Descrição da oferta de emprego

Temporary Position - 1 year contract Opportunity

Maersk is seeking a dedicated People Operations Senior Advisor to join our Global Operations Team in our vibrant Lisbon office. This role offers a unique chance to be part of the People Operations Advisory Team supporting our Headquarters in Denmark.

What We Offer

At Maersk, your career is in your hands. You will be empowered to take on new challenges and grow professionally within a global environment at the forefront of world trade. We provide modern talent development initiatives, competitive benefits, and the chance to explore career opportunities across the world. You will join the People Operations Advisory team to gain in-depth knowledge of our Service Delivery Model, Processes, and Technology. Your role will focus on driving HR process implementation, change management, and resolving people queries, ensuring an outstanding employee experience.

Key Responsibilities

• Ensure compliance with HR procedures, practices, policies, systems, and regulations in relation to the HQ.
• Respond to HR queries via online platforms such as Workday and chat.
• Support training and change management initiatives.
• Manage case resolution from opening to closure, including escalation as needed.
• Guide employees and managers in using self‑service tools such as Workday and other HR systems.
• Maintain HR data quality and perform transactions within HR systems.
• Prepare and manage HR documentation.
• Coordinate onboarding and offboarding processes.
• Execute system updates, including performance form uploads and changes.
• Provide administrative support requiring face‑to‑face employee interaction.
• Offer general HR support across the employee lifecycle and provide guidance on HR policies and procedures.
• Analyze feedback from employees and HR users to enhance the employee experience.

Candidate Profile

We are looking for a well experienced customer‑oriented, energetic, and passionate individual committed to delivering excellent employee experiences and efficient query resolution.

Essential Qualifications & Skills

• 3–5 years of experience in HR operations.
• Degree in Human Resources or related field is a strong advantage.
• Experience with HR systems like Workday is strongly preferred.
• Strong communication and problem‑solving skills.
• Ability to manage conflict and demonstrate keen attention to detail.
• Proactive in identifying needs, investigating options, and collaborating with HR colleagues to find solutions.
• Ability to take initiative, prioritize multiple tasks, and thrive in a fast‑paced environment.
• Comfortable working as an engaged member of a virtual team.
• Strong orientation towards closure and low tolerance for delays.
• Proficiency in English, both written and verbal.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].