Partner Success & Support Specialist

FARFETCH; Porto; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

FARFETCH is seeking a Partner Support Specialist in Porto to support luxury boutiques and brands. The role involves managing operational relationships and providing top-notch service to partners.

Ideal candidates have B2B service experience, detailed organizational skills, and are fluent in English. This position offers flexibility with working hours based on partners' needs, ensuring successful communication and resolution of partner queries.

Qualificações

• Experience in a service environment, preferably B2B.
• Self-motivated with a passion for service.
• Results-driven with high performance standards.
• Detail-oriented and organized.
• Able to work under pressure in a fast-paced setting.

Responsabilidades

• Act as the main point of contact for partners.
• Support partners with operational and technical queries.
• Monitor operational KPIs and trend spot partner behaviors.
• Drive partner satisfaction with effective support.
• Advocate for the partner ecosystem within the organization.

Conhecimentos

Service environment experience

Fluency in English

Organizational skills

Problem-solving skills

Negotiation skills

IT systems proficiency

Ferramentas

Microsoft Excel

Microsoft PowerPoint

Descrição da oferta de emprego

FARFETCH is seeking a Partner Support Specialist in Porto to support luxury boutiques and brands. The role involves managing operational relationships and providing top-notch service to partners.

Ideal candidates have B2B service experience, detailed organizational skills, and are fluent in English. This position offers flexibility with working hours based on partners' needs, ensuring successful communication and resolution of partner queries.