OSS Operations Specialist: 2nd Line, Multi-Vendor Support

Vodafone

Lisboa

Híbrido

EUR 32 000 - 48 000

Tempo integral

Há 4 dias

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Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Phone plan

Discounts on services

Well-being program

Professional training access

Internal mobility

Resumo da oferta

Vodafone is seeking a 2nd Line Operations professional to support OSS tools in a multi-vendor environment in Portugal. You'll troubleshoot, configure data, and rollout software while collaborating with Engineering and 1st Line teams to ensure service quality.

The ideal candidate holds a degree in Electronics/Telecom/IT, with 1+ year of server or Linux operations experience, strong ITIL practices, and fluent English. This role offers a hybrid work model and opportunities for growth.

Qualificações

University degree in Electronics, Telecommunications, IT, or Computer Science.
Ability to create technical instructions/procedures and provide 2nd level support for OSS applications.
Knowledge of Linux OS, application/database administration, and telecom protocols.
Support service request fulfillment and system/software rollouts.
Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure).
Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation to ensure compliance, continuity, and controlled service operations.
Ensuring effective service delivery through proactive monitoring and reporting, clear communication with stakeholders and partners, and coordinated escalation processes to maintain SLA performance and quickly resolve incidents.
Minimum 1 year experience in server/application operations and maintenance.
Minimum 1 year experience with Linux OS and database operations.
Willingness to learn programming/scripting languages (experience is a plus).
Proficient English (spoken/written)

Responsabilidades

Administer provisioning and monitoring platforms, plus critical OSS applications.
Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed.
Perform daily monitoring and health checks; contribute to incident detection and system optimization.
Participate in projects, process improvements, and configuration verification.
Interact with technical staff, NOC engineers, and other Service Delivery teams. Strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM).
Confident handling of ticket systems and auto-routing.