Operations Team Leader

UPS; Portugal; Presencial; EUR 23 000 - 30 000; Tempo integral

Resumo da oferta

UPS Portugal seeks a capable team lead to enhance service quality and customer satisfaction by performing TL tasks in a fast-paced environment. You will manage deadlines, coordinate resources, and drive improvements across daily operations.

You will oversee personnel, training, safety communications, and plan resources with flexible hours to cover shifts, including a 14:30–21:30 schedule, while fostering teamwork and problem-solving across the unit.

Qualificações

• Bachelor’s degree preferred; vocational degree acceptable.
• Previous team management experience is valued.
• Fluent in English; Spanish knowledge is a plus; Portuguese required.

Responsabilidades

• Daily management of personnel in your charge and post rotations.
• Communication of instructions, safety procedures, and department meetings.
• Training and development of team members.
• Planning daily resources (and holidays) and executing plans.
• Overseeing pending collections and accounts without an active account.

Conhecimentos

People management

Scheduling

MS Office

English proficiency

Spanish knowledge

Portuguese fluency

Problem solving

Team spirit

Formação académica

Bachelor's degree

Vocational degree

Ferramentas

MS Office

Descrição da oferta de emprego

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We are looking for someone who can help us improve our services and customer satisfaction by performing TL tasks. You are part of that team. Do you like working in a dynamic and stimulating work environment, with new challenges to solve every day? Do you consider yourself a person who is able to work in complex situations and set deadlines?

What do you do in a day?

• Daily management of personnel in your charge (assignment of posts, rotations,monitoringof tasks, etc.)
• Communication: prior work instructions, safety, occupational safety, procedures, department meetings, etc.
• Training and training of people in your charge.
• Planning daily resources (and holidays),adjustmentsand execution of plans.
• Daily management of pending collections and the respective team (customers without an account)

What do we expect from you?

• You are flexible and analytical, enjoy solving problems and making decisions.
• Vocational degreerequired.Bachelor’sdegree will bevalue.
• Previousexperience in team management is valued.
• Knowledge of MS Office systems: Excel, Outlook – User level.
• Schedule flexibility. Working hours: Monday to Friday from 14:30 to 21:30
• Advanced knowledge of the English language is essential.KnowledgeofSpanish.
• Fluentin Portuguese.
• Previousexperience in: Logistics, Warehouse and Transport is valued.
• Availabilitytotravel.
• Resultsorientation.
• Troubleshooting.
• Teamspirit.

HowWeRecruit

At UPS, equal opportunity, fairtreatmentand an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people,selection, training,promotionandremunerationbased on merit,experienceand other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexualorientationor gender identity.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.