Operations Customer Expert – Spanish Market

Cross Border Talents; Porto; Remote; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Accommodation

Training allowance

Job summary

Cross Border Talents is hiring an Operations Customer Expert to support the Spanish market from Portugal. You will handle account and billing inquiries, troubleshoot issues, and provide clear information about services and digital platforms. Work is 100% remote within mainland Portugal, with a 40-hour work week and 24/7 shifts.

Training lasts about two weeks in English, with a daily allowance of €18.56. The contract is initially for 12 months with potential for extension and health insurance

Qualifications

• Fluent/native Castilian Spanish with English B1 minimum.
• Experience in customer service is an advantage.
• Comfortable using technology and digital platforms.

Responsibilities

• Support customers with account management and billing inquiries.
• Assist with technical troubleshooting and product-related questions.
• Provide accurate information about services and digital platforms.
• Identify customer needs and deliver effective solutions.
• Maintain customer satisfaction and meet quality standards.
• Handle customer interactions professionally and empathetically.

Skills

Spanish language fluency

English (B1+)

Communication skills

Problem solving

Empathy

Job description

HIRING: Operations Customer Expert - Spanish Market

Location: Remote | Mainland Portugal

Join an international entertainment and streaming customer support project and deliver excellent customer experiences in a multicultural environment.

Language Requirements

Candidates must have:

• Fluent/native Castilian Spanish.
• English proficiency: B1 minimum.
• One of the following regional language combinations:
  • Spanish + Basque
  • Spanish + Catalan / Valencian
  • Spanish + Galician

Key Responsibilities

• Support customers with account management and billing inquiries.
• Assist with technical troubleshooting and product-related questions.
• Provide accurate information about services and digital platforms.
• Identify customer needs and deliver effective solutions.
• Maintain customer satisfaction and meet quality standards.
• Handle customer interactions professionally and empathetically.

Candidate Requirements

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Comfortable using technology and digital platforms.
• Empathetic, adaptable and detail-oriented.
• Previous customer service experience is an advantage.

Work Conditions

• Work model: 100% remote within mainland Portugal.
• Working hours: 40 hours per week.
• Schedule: Rotational shifts, Monday to Sunday, covering 24/7 operations, including nights, weekends and public holidays.
• Training: Approximately 2 weeks, 8 hours per day, conducted in English.
• Training allowance: €18.56 gross per training day, subject to successful completion.
• Contract: Uncertain-term employment contract with a foreseeable duration of 12 months.
• Permanent employment relationship: After 2 years, as specified in the project conditions.
• Health insurance: From the first day of the employment contract.
• Annual leave: Up to 20 days in the first year, depending on joining date; 22 days in subsequent complete calendar years.

Accommodation Benefit

Company accommodation may be available for at least the first 14 months:

• Fully furnished and equipped shared apartments.
• Utilities and internet included, subject to responsible use.
• Available only to candidates living more than 100 km from the workplace.
• Accommodation availability is limited.

Important: Candidates must reside in mainland Portugal. Employees may occasionally be required to visit a company hub in Lisbon for operational or technical requirements.