Operations Business Unit Manager

Cross Border Talents; Porto; Ibrido; EUR 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meals allowance

Child allowance

Flexible benefits allowance

Private Health Insurance including sp

Life Insurance, Travel Insurance

Hybrid working mode

Continuous development and career grow

And much more…

Descrizione del lavoro

Cross Border Talents in Porto, Portugal, seeks an Operations Business Unit Manager to lead the scope's teams, drive operational efficiency and client satisfaction. You will oversee service delivery, HR, and staff well-being while managing budgets and KPIs to meet business goals in a hybrid work setting.

Advanced degree holders with proven management experience are invited, with a preference for multilingual candidates.

Competenze

• Advanced degree with proven management experience in complex, fast-paced companies.
• B2 level in French and English; other languages are a plus.
• Knowledge of service delivery, KPIs and budget monitoring.

Mansioni

• Support managers in deployment of clients' and Cardif Support roadmaps.
• Support Operations team leaders for service delivery aligned with KPIs and SLAs.
• Ensure activity and performance monitoring, recruitment, allocation, and scheduling of resources.
• Lead and manage staff to ensure engagement toward objectives.
• Promote corporate values and ensure a respectful, dignified work environment and staff wellbeing.
• Contribute to continuous improvement and transformation strategy with strong leadership in change management.

Conoscenze

Leadership

Cross-functional

Budget monitoring

Risk awareness

Staff management

Multilingual (French/English)

Formazione

Master or MBA

Descrizione del lavoro

Operations Business Unit Manager

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Porto, Portugal

Descrição do Emprego - Operations Business Unit Manager

The Operations Icare BU Manager’s mission is to support the team leaders of the scope in reaching the Activities’ Objectives, notably in terms of operational efficiency and client satisfaction. He/she also monitor & ensure the proper management of local topics, including business‑transversal ones, but also HR and staff‑related.

YOUR FUTURE MISSION:

• Contribute to the successful implementation of the clients’ and Cardif Support’ roadmaps, by supporting managers in their deployment.
• Support the Operations team leaders who are responsible for the service delivery of assigned operational activities in line with KPIs and service level agreement
• Guarantee an adequate activity and performance monitoring, resource recruitment, allocation and scheduling, and technical means assessment to meet the demands and business goals
• Lead and manage the staff under her/his responsibility to ensure strong employee engagement towards objectives set
• Share and promote Corporate Values as well as the Positive Management spirit; Contribute to providing a work environment in which each employee is treated with respect and dignity and ensure the best conditions to act on staff wellbeing and motivation
• Contribute to the continuous improvement & transformation strategy of the activities, and guarantee the right level of leadership in the change management.

Requirements

• Advanced degree, ideally a Master or MBA, with proven Management experience in complex and fast paced companies
• Knowledge/experience in service delivery, KPIs and budget monitoring
• Capacity to identify, alert and prevent risks related to global framework of service delivery
• Knowledge of the automobile industry would be a big advantage
• Minimum B2 level in French & English is mandatory, other languages are also a strong plus
• Strong leadership skills and the ability to motivate stakeholders in a cross functional environment;

Benefits

Besides our attractive salary, you will benefit:

• Meals allowance
• Child allowance
• Flexible benefits allowance
• Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
• Hybrid working mode – a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees
• Continuous development and career growth opportunities on a local and global level
• And much more…