Operational Control Center

Inetum; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Inetum, a European leader in digital services, is seeking an Operational Control Center IT professional in Lisbon. The role combines hands-on IT support, troubleshooting, systems administration, and infrastructure operations across Windows, Linux, virtualization, and enterprise platforms.

You will diagnose incidents, support Active Directory environments, use remote access tools, monitor servers and databases, assist with mobile device management, and collaborate to maintain high availability

Qualifications

• 2+ years of proven technical experience in IT support, troubleshooting and incident resolution.
• Experience in enterprise IT environments.
• Advanced user-level knowledge of Linux and Windows Operating Systems.
• Experience with Active Directory, remote access and mobile device management.

Responsibilities

• Provide technical support and troubleshooting for IT infrastructure and operational environments.
• Diagnose and resolve incidents related to operating systems, applications and infrastructure components.
• Support user and system administration activities, including Active Directory environments.
• Utilize remote access tools to provide technical assistance and issue resolution.
• Monitor and support server, database, virtualization, and application environments.
• Assist in the administration and maintenance of enterprise IT platforms.
• Support the management of mobile devices and end-user computing environments.
• Collaborate with internal teams to ensure the availability, performance and reliability of IT services.
• Contribute to operational improvements and infrastructure optimization initiatives.

Skills

Linux

Windows OS

Remote support

Incident resolution

IT support

Education

Secondary education or higher

Technical IT qualification (advantage)

Tools

Active Directory

Remote access tools

Mobile device management

Job description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

We are looking for an Operational Control Center to strengthen the ITteam. The ideal candidate will have hands‑on experience in IT support, troubleshooting, systems administration, and infrastructure operations, with a strong technical background across Windows, Linux, virtualization, and enterprise platforms.

Your Responsibilities

• Provide technical support and troubleshooting for IT infrastructure and operational environments.
• Diagnose and resolve incidents related to operating systems, applications, and infrastructure components.
• Support user and system administration activities, including Active Directory environments.
• Utilize remote access tools to provide technical assistance and issue resolution.
• Monitor and support server, database, virtualization, and application environments.
• Assist in the administration and maintenance of enterprise IT platforms.
• Support the management of mobile devices and end‑user computing environments.
• Collaborate with internal teams to ensure the availability, performance, and reliability of IT services.
• Contribute to operational improvements and infrastructure optimization initiatives.

Qualifications

• Secondary Education (12th Grade) or higher.
• Technical or vocational qualification in Information Technology is considered an advantage.
• Minimum of 2 years of proven technical experience in IT support, troubleshooting, and incident resolution.
• Experience working in enterprise IT environments.
• Advanced user‑level knowledge of:
  • Linux
  • Windows Operating Systems
• Experience with:
  • Active Directory
  • Remote access and remote support tools
  • Mobile device support and management

Technologies

• Microsoft IIS
• Oracle WebLogic Server
• VMware Virtualization SolutionsMicrosoft Windows 7, 8, 8.1, 10 and later versions
• AIX
• Microsoft Windows Server
• Unix
• Oracle Database
• IBM DB2