French Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)

Cross Border Talents; Gondomar; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Job summary

A tech support company in Porto is seeking a French Customer Support Specialist. You will assist users exclusively via email and chat, ensuring prompt and clear communication. Ideal candidates are fluent in French (C2) and English (B2), with a background in customer support. This role includes competitive salary, meal allowance, and relocation assistance, fostering a collaborative team environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Handle customer inquiries through email and chat only.
• Follow established support procedures (SOPs) to troubleshoot effectively.
• Consistently meet quality and performance targets, including SLA requirements.
• Take part in ongoing training and feedback sessions.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Strong communication abilities

Job description

French Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)

Job Openings French Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)

About the job French Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)

Kickstart Your Career in Tech Support – Assist Users Around the Globe!

Be part of a collaborative, fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If you’re a clear enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital products—exclusively via chat and email, no phone calls required!

Role Overview:

As a Customer Support Specialist, you’ll play a central role in delivering smooth, high-quality assistance to a worldwide user base. You’ll guide customers, resolve issues, and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a supportive, fast-paced setting.

Key Responsibilities:

• Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses

Follow established support procedures (SOPs) to troubleshoot effectively or escalated when needed

Consistently meet quality and performance targets, including SLA requirements

Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments

Approach each case with empathy and a solution-focused mindset

Contribute ideas to improve workflows and help foster a culture of continuous improvement

Requirements:

• Proficiency in French (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!