Multilingual Tier 1 Tech Support — Porto (Hybrid)

Cross Border Talents; Porto; Hybride; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid training

Supportive team leader

Career development

Multicultural environment

Résumé du poste

Cross Border Talents in Porto, Portugal, is seeking a bilingual Technical Support Specialist fluent in French and English to join a multilingual team supporting an international client. You will diagnose issues by phone, email, or chat and guide customers through setup and product questions.

The role emphasizes clear communication, patient assistance, and teamwork. This is a hybrid position based in Porto with training provided and clear progression paths within a friendly, multicultural

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.

Responsabilités

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Connaissances

French language

English language

Customer support

Description du poste

Cross Border Talents in Porto, Portugal, is seeking a bilingual Technical Support Specialist fluent in French and English to join a multilingual team supporting an international client. You will diagnose issues by phone, email, or chat and guide customers through setup and product questions.

The role emphasizes clear communication, patient assistance, and teamwork. This is a hybrid position based in Porto with training provided and clear progression paths within a friendly, multicultural