Multilingual Quality Evaluator - Hybrid in Lisbon

Cnx; Almada; Híbrido; EUR 13 000 - 18 000; Tempo parcial

Resumo da oferta

CNX in Lisbon is seeking a Quality Evaluator for a temporary training assignment aligned with the agent CL11. You will monitor and evaluate inbound/outbound calls, chats and emails to ensure quality standards and contribute to program performance improvements.

Ideal candidates hold an Associate's Degree with 1–3 years of experience, strong attention to detail, and proficiency in Microsoft Office. Fluency in SP C1 + PT C1 + EN C1 is mandatory for multilingual interactions.

Qualificações

• Associate's Degree with 1–3 years of experience.
• Strong attention to detail and accuracy for evaluation tasks.
• Fluency in SP C1, PT C1, EN C1 for multilingual interactions.

Responsabilidades

• Monitor and evaluate inbound/outbound calls, chats and emails to ensure quality standards.
• Contribute to program performance improvements through feedback and reporting.

Conhecimentos

Multilingual communication

Call evaluation

Microsoft Office

Formação académica

Associate's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

CNX in Lisbon is seeking a Quality Evaluator for a temporary training assignment aligned with the agent CL11. You will monitor and evaluate inbound/outbound calls, chats and emails to ensure quality standards and contribute to program performance improvements.

Ideal candidates hold an Associate's Degree with 1–3 years of experience, strong attention to detail, and proficiency in Microsoft Office. Fluency in SP C1 + PT C1 + EN C1 is mandatory for multilingual interactions.