Multilingual Email CX Specialist — Backoffice

Jobtailor; Carcavelos; Presencial; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a multilingual customer support specialist to interpret inquiries in multiple languages using translation tools and to draft accurate, professional email responses. You will resolve written inquiries from customers and partners, assist with orders and exchanges, and guide partners through operational questions while maintaining precise CRM records in Salesforce.

Working in a fast-paced team, you will monitor translation quality, adapt tone, and contribute to KPI-driven

Qualificações

• Portuguese language proficiency.
• Strong professional English, written and spoken.
• Experience with AI translation tools.
• Experience with Salesforce CRM.
• Strong written and analytical skills.
• Attention to detail in evaluating translations.
• Ability to craft professional written responses.
• Proactive, organized, and logical problem-solving.
• Able to work in a fast-paced team.
• Ability to handle written communication in foreign languages using translation tools.

Responsabilidades

• Use translation and workflow tools to interpret incoming email inquiries in foreign languages
• Draft natural, accurate, and high-quality email responses
• Resolve written customer and partner inquiries, requests, and complaints
• Assist users with orders, exchanges, and self-service solutions
• Guide hotel, restaurant, and activity partners through operational queries
• Monitor translation accuracy and adapt responses to convey the appropriate tone
• Provide feedback to improve AI prompts and templates
• Maintain precise CRM logs in systems such as Salesforce
• Collaborate with the team to meet quality and efficiency KPIs

Conhecimentos

Portuguese language proficiency

CRM software (Salesforce)

AI tools proficiency

Strong written communication

Attention to detail

Ferramentas

Salesforce

ChatGPT

DeepL

Translation Platforms

Descrição da oferta de emprego

Jobtailor is seeking a multilingual customer support specialist to interpret inquiries in multiple languages using translation tools and to draft accurate, professional email responses. You will resolve written inquiries from customers and partners, assist with orders and exchanges, and guide partners through operational questions while maintaining precise CRM records in Salesforce.

Working in a fast-paced team, you will monitor translation quality, adapt tone, and contribute to KPI-driven