Mid CRM Specialist Porto, Portugal

Metyis AG; Porto; Hybrid; EUR 50,000 - 80,000; Full time

Job summary

Metyis AG in Porto, Portugal, is seeking a data analytics professional to join the HUGO BOSS Digital Campus collaboration. You will analyze customer behavior, drive loyalty programs insights, and develop CRM reporting landscapes to enable data-driven decisions.

The role emphasizes Databricks, PySpark, SQL, SAP analytics tools, and Excel proficiency, with cross-functional collaboration across IT, data science, and business teams.

Qualifications

• Experience with loyalty programs and customer engagement metrics.
• Strong analytical skills and CRM knowledge.
• Databricks, Python PySpark and SQL proficiency.
• SAP Lumira, Analysis for Office, Analytics Cloud experience.
• MS Excel and Office skills.

Responsibilities

• Analyze customer behavior across loyalty programs to identify trends.
• Translate data insights into actionable recommendations for markets.
• Develop CRM reports and dashboards for markets.
• Lead reporting alignment with IT for reporting needs.
• Provide market-specific data analysis to support strategy consulting.

Skills

Databricks

Python (PySpark)

SQL

CRM systems

Loyalty programs

Customer engagement

Excel

Google Analytics

Tools

SAP Lumira

Analysis for Office

Analytics Cloud

Job description

We are Metyis, a forward-thinking, global company that develops and delivers solutions around Big Data, Digital Commerce, Marketing and Design and provides Advisory services. We have offices in 15 locations with a talent pool of 1000+ employees and more than 50 nationalities, dedicated to creating long-lasting impact and growth for our business partners and clients.

Together with HUGO BOSS, our esteemed business partner, we have embarked on a joint venture and created the HUGO BOSS Digital Campus, dedicated to increasing the data analytics, eCommerce and technology capabilities of the company and boosting digital sales. The HUGO BOSS Digital Campus employees will help create a state-of-the-art data architecture infrastructure, advanced business analytics, and the development and enhancement of HUGO BOSS’ eCommerce platform and services.

This collaborative environment will provide the capabilities required for HUGO BOSS to maximise data usage and support its growth trajectory towards becoming the leading premium tech-driven fashion platform worldwide.

What we offer

Develop your professional career by shaping personalized, customer-centric experiences across omnichannel touchpoints.

Accelerate digital transformation and business growth through omnichannel marketing expertise, advanced technology, and data-driven strategies.

Drive customer engagement, conversion, and lifetime value by designing, scaling, and optimizing personalized customer journeys.

What you will do

Analyze and interpret customer behavior and engagement across loyalty programs to identify key trends and performance drivers.

Identify factors influencing membership program effectiveness and translate data insights into actionable recommendations.

Provide recommendations to markets and management to enhance membership programs and drive revenue growth.

Develop reports & offer analytical capacity on market specific research questions

Actively manage and further develop CRM reporting landscape based on the need of markets to provide easy accessible reports that are visually easy to interpret

Act as reporting business owner: alignment, priorisation and implementation with IT of all reporting requirements

Provide ad hoc market specific data analysis to support strategy consultancy

What you will bring

Ensure the CRM reporting landscape works properly and meets business needs; create and enhance reports/dashboards to track customer behaviour and KPIs

Strong analytical skills and solid knowledge of CRM systems

Expertise in loyalty programs and a strong understanding of customer engagement tracking processes

Solid knowledge of Databricks; proficiency in Python (PySpark) and SQL

Experience with SAP systems (Lumira, Analysis for Office, Analytics Cloud); Google Analytics is an advantage

Excellent Microsoft Office skills, especially Excel

Strong ability to prioritize and manage time effectively under tight deadlines

Proven team player with a proactive mindset, able to collaborate with cross-functional teams (IT, Data Scientists, Business)

We are united by our differences

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.

Recruitment Disclaimer

Metyis only contacts candidates through verified and official channels: LinkedIn (official and verified recruiter profiles), emails ending in @metyis.com, and our Applicant Tracking System (Recruitee). We do not use WhatsApp, social media messaging platforms, or personal accounts for recruitment outreach. If you receive suspicious communication claiming to be from Metyis, please verify the sender and report it through our official website.