Microsoft 365 Support Engineer (f/m/d)

EnBW IT-Solutions; Lisboa; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Extra holidays

Hybrid work model

International collaboration

Professional development

Modern Lisbon offices

Job summary

ENBW IT SOLUTIONS in Lisbon seeks an experienced Microsoft 365 support specialist to provide 2nd/3rd line support for Outlook, Exchange, Teams, SharePoint, and OneDrive. You will guide end users, manage permissions, and drive incident resolution in an agile, international environment.

You’ll work in a hybrid setup, collaborating with product owners, engineers, and global teams, while delivering practical knowledge articles and improvements to service quality.

Qualifications

• Hands-on experience in technical support for Microsoft 365 services in an enterprise
• Strong expertise in Teams, SharePoint Online, OneDrive for Business and Outlook to troubleshoot issues
• Ability to own problems from analysis to sustainable solutions
• Excellent English communication; Portuguese/German a plus
• Experience with additional MS 365 apps and collaboration tools desired

Responsibilities

• Provide 2nd and 3rd-level support for Microsoft 365 services (Outlook, Exchange, Teams, SharePoint Online, OneDrive)
• Support end users and guide them through practical solutions
• Manage permissions and collaboration spaces across Microsoft 365
• Lead incident ownership from analysis to resolution, coordinating with admins and MS Support
• Ensure reliable productivity services and assist data recovery as needed
• Create knowledge articles and runbooks to enable knowledge sharing
• Identify recurring issues and implement improvements to reduce support effort
• Collaborate with Product Owners and engineers to improve MS 365 services and UX

Skills

Microsoft 365 support

Teams & SharePoint

End-user support

Ownership mindset

Customer focus

English proficiency

Power Automate

Scripting

Tools

Planner

Visio

Loop

Viva

AvePoint

Job description

About The Company

We believe in the positive power of energy - and in people who are ready to shape the future with their ideas and dedication. That's why we established the EnBW Tech Hub in Portugal to drive innovation and develop digital solutions that support the energy transition and improve the way we work.

About The Company

We believe in the positive power of energy - and in people who are ready to shape the future with their ideas and dedication. That's why we established the EnBW Tech Hub in Portugal to drive innovation and develop digital solutions that support the energy transition and improve the way we work.

As a key pillar of EnBW's technological transformation, the Tech Hub plays a vital role in our journey. EnBW is one of the largest energy companies, headquartered in Karlsruhe, Germany, employing approximately 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA, a wholly owned subsidiary of EnBW, operates as an integral part of EnBW's IT division. In Lisbon, we bring together experts in IT, administration, project management and HR to collaborate in an agile, international environment and create smart, scalable solutions.

Our Benefits

• Private supplementary health insurance including coverage for your immediate family, offering peace of mind beyond the public system.
• Meal allowance to support your daily work routines.
• Additional paid days off (24 December & Carnival Day) on top of statutory annual leave - giving you more time for what matters.
• Hybrid working model with a mix of remote and office days to support flexibility and modern ways of working.
• Intercultural collaboration & cross border projects - grow your international experience by working with colleagues in Germany.
• Modern technology and continuous development opportunities to support your growth and keep you up to date in your field.
• Bright, appealing offices in a trendy Lisbon area, designed for productive and enjoyable workdays.

Your tasks

• Provide 2nd and 3rd-level support for Microsoft 365 services, with a focus on Outlook and Exchange Online/on-premises, Microsoft 365 Apps, Teams, SharePoint Online and OneDrive for Business
• As a trusted technical contact, you support end users in resolving complex issues and guide them through clear and practical solutions
• Manage permissions, access requests and collaboration workspaces across the Microsoft 365 environment
• Take ownership of incidents and technical problems from initial analysis to resolution, performing root cause analysis and coordinating with platform administrators, engineering teams and Microsoft Support when needed
• Ensure reliable collaboration and productivity services by handling data recoveries and supporting their day-to-day operation.
• Create and maintain practical knowledge articles, technical documentation and operational procedures that enable efficient support and knowledge sharing
• By identifying recurring issues and operational pain points, you help implement sustainable improvements that reduce support effort and increase service quality
• Together with Product Owners and engineering teams, continuously improve Microsoft 365 services, operational processes and the overall user experience

Your profile

• You bring hands-on experience in technical support for Microsoft 365 services and end users in an enterprise environment
• Strong expertise in Microsoft Teams, SharePoint Online, OneDrive for Business and Microsoft 365 Apps, particularly Outlook, enables you to confidently troubleshoot technical issues
• Taking ownership comes naturally to you, and you independently drive technical problems from analysis through to a sustainable solution
• With your strong customer and service orientation, you understand user needs and communicate technical topics clearly and professionally in English
• Your analytical and problem-solving skills help you identify root causes, recognize improvement opportunities and proactively turn them into lasting operational improvements
• Ideally, you have additional experience with Microsoft Exchange Online and on-premises as well as applications such as Excel, Word, PowerPoint and OneNote
• Familiarity with Microsoft Planner, Project, Visio, Loop and Viva, as well as backup, recovery or migration solutions such as AvePoint, would be an advantage
• Additional experience with Power Automate, scripting, self-service or knowledge management solutions and agile environments such as Scrum or Kanban rounds off your profile
• You speak confidently in English; Portuguese and/or German are considered an advantage

About The Department

We believe in the positive power of energy - and in people ready to shape the future with their ideas and commitment. That is why we established the EnBW Tech Hub in Portugal: to drive innovation and develop digital solutions that support the energy transition and improve the way we work. As a key pillar of EnBW's technological transformation, the Tech Hub plays a crucial role in our journey. Headquartered in Karlsruhe, EnBW is one of the largest energy companies, employing around 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA - a wholly owned subsidiary of EnBW - is an integral part of EnBW's IT division. In Lisbon, we bring together experts from IT, administration, project management, and HR to collaboratively develop smart, scalable solutions within an agile, international environment.

Our "Digital Workplace" unit is part of EnBW IT. Our mission: We work so that you can work! We provide our colleagues with a modern digital workplace that enables seamless collaboration. As pioneers in digitalization, collaboration, and sustainability, we set trends and rapidly implement new technologies. Customer focus is in our DNA! We look forward to shaping the future together with you!

Contact

Everyone is embraced here, irrespective of gender, age, sexual orientation, heritage, faith, beliefs, or physical ability.

Our information on data protection for applicants (f/m/d).