Medical Devices Customer Care Specialist

POD Medtronic Portugal, Lda; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medtronic Incentive Plan (MIP)

Resumo da oferta

Medtronic Portugal, Lda is seeking a Customer Care Representative to support our new in-house Service & Repair Customer Care organization. You will be the primary contact for customers, manage service requests, and collaborate with engineers and logistics teams to ensure fast, quality resolutions.

You should have a High School Diploma with 2+ years in customer service, strong communication, and a patient-first mindset.

Qualificações

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment.
• Fluent in English and Portuguese; additional European language valued.
• Experience with ERP or CRM systems such as SAP or Salesforce is beneficial.

Responsabilidades

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate with service engineers, repair centers, logistics teams and internal stakeholders to resolve issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and follow-up.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and UAT to improve tools and processes.

Conhecimentos

Customer service

Communication skills

Attention to detail

Multitasking

Ownership

Healthcare interest

English & Portuguese

Formação académica

High School Diploma

Ferramentas

SAP

Salesforce

Descrição da oferta de emprego

Medtronic Portugal, Lda is seeking a Customer Care Representative to support our new in-house Service & Repair Customer Care organization. You will be the primary contact for customers, manage service requests, and collaborate with engineers and logistics teams to ensure fast, quality resolutions.

You should have a High School Diploma with 2+ years in customer service, strong communication, and a patient-first mindset.