Marketplace Success Lead - Hybrid

SmartRecruiters, Inc.; Lisboa; Híbrido; EUR 40 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salaries

Hybrid work

Meal Allowance

Healthcare Plan

Employee discounts

Learning & Development

Language courses

Resumo da oferta

AUTODOC in Portugal is seeking a Seller Success Manager to join our growing team. You will resolve multi-party operational challenges, balance seller trust with customer satisfaction, and drive business outcomes across the marketplace.

Collaborating with Account Management, Customer Care, Tech and Compliance, you will design processes to reduce disputes, increase seller retention, and shape our operational frameworks for a high-trust platform.

Qualificações

• 3 to 5 years of experience in Marketplace operations, Customer Success, or Account Management.
• Proven track record in complex dispute resolution and stakeholder management.
• Strong analytical capabilities using operational data to drive workflow improvements.
• Excellent problem-solving, communication, and project management skills with a customer-centric focus.
• Solid understanding of e-commerce marketplace operations, policy frameworks, and dispute mechanisms.
• High level of autonomy, accountability, and hands-on approach.
• Professional fluency in English (our company language).

Responsabilidades

• Mediate complex dispute cases between sellers and customers, balancing customer experience and business impact.
• Analyze seller performance data and feedback to identify systemic issues and improvement areas.
• Propose and execute initiatives to reduce friction, improve resolution times, and lift platform reputation.
• Lead cross-functional projects across the marketplace lifecycle to improve seller experience.
• Collaborate with Customer Care, Account Management, and Tech to optimize processes and communication standards.
• Establish clear KPIs and feedback metrics to track intervention efficacy and ensure ongoing optimization.

Conhecimentos

Marketplace operations

Customer Success

Account Management

Dispute resolution

Stakeholder management

Cross-functional project execution

Data-driven decision making

Problem solving

Communication skills

Project management

E-commerce marketplace knowledge

Autonomy and accountability

English proficiency

Descrição da oferta de emprego

AUTODOC in Portugal is seeking a Seller Success Manager to join our growing team. You will resolve multi-party operational challenges, balance seller trust with customer satisfaction, and drive business outcomes across the marketplace.

Collaborating with Account Management, Customer Care, Tech and Compliance, you will design processes to reduce disputes, increase seller retention, and shape our operational frameworks for a high-trust platform.