Mandarin-Speaking Onboard Retail Manager - Luxury Cruise

Harding+; Lisboa; On-site; EUR 55,000 - 80,000; Full time

Benefits offered by this job

Accommodation on board

Meals on board

Visas & seafaring documents

In-house training & central support

Job summary

Harding is seeking an experienced Mandarin-speaking Retail Manager to lead onboard cruise retail teams and drive sales performance. You will inspire staff, manage client outreach for events, and uphold luxury service standards across shop floor and back-office operations.

The role combines leadership with hands-on selling, requiring excellent customer interaction, training delivery, and strong numeracy to meet targets in a dynamic, high-pressure on-board environment.

Qualifications

• Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea).
• Fluent in Mandarin with confident guest and colleague communication.
• Motivated to lead a team to achieve and exceed sales targets.
• Excellent face-to-face customer service and sales ability.
• Proven ability in public speaking and showcasing luxury items.
• Adaptable to change and able to work in a high-pressure environment.
• Strong leader and team player with commercial focus.
• Experience with store and HR processes (sales reports, loss prevention, audits, appraisals, disciplinaries).
• Excellent numeracy and literacy skills.

Responsibilities

• Lead a team to create an exceptional onboard retail experience for guests.
• Inspire the team to deliver outstanding service while meeting sales and profit targets.
• Set a positive example as a role model for the team.
• Identify and address training needs within the team.
• Outreach to clients for events such as private sales and in-store product knowledge.
• Maintain high standards in shop floor and back-office operations.

Skills

Mandarin

Leadership

Sales excellence

Public speaking

Customer service

Job description

Harding is seeking an experienced Mandarin-speaking Retail Manager to lead onboard cruise retail teams and drive sales performance. You will inspire staff, manage client outreach for events, and uphold luxury service standards across shop floor and back-office operations.

The role combines leadership with hands-on selling, requiring excellent customer interaction, training delivery, and strong numeracy to meet targets in a dynamic, high-pressure on-board environment.