MAM/DAM Product Operations Expert

Joinimagine; Lisboa; Hybrid; EUR 45.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Hybrid work

Training opportunities

Career progression

Bosch discounts

Canteen

Free parking

Zusammenfassung

Bosch Service Solutions in Lisbon is seeking a hands-on support specialist for MAM/DAM solutions. You will handle day-to-day requests, assist with data and content administration, and contribute to product operations.

The role includes collaborating with product and engineering teams to improve processes and maintain documentation. Candidates should have 3+ years in support or related roles, experience with enterprise tools (Jira/Confluence/SharePoint), and strong English skills.

Qualifikationen

• 3+ years in support, application support or product operations.
• Hands-on ticket handling and first-level support experience.
• Experience with DAM/content management or related enterprise software.
• Excellent written and spoken English.

Aufgaben

• Provide first-level support for MAM/DAM solutions and manage tickets from creation to resolution.
• Assist with user administration, permissions, and data/content issues.
• Collaborate with Product Owner and development teams on operational improvements.
• Support testing, rollout of changes, and maintain knowledge base and guides.
• Document recurring issues and contribute to training materials.

Kenntnisse

Customer-oriented

Analytical mindset

Attention to detail

Ownership

Ausbildung

Degree in Information Technology or related field

Tools

Jira

Confluence

SharePoint

Jobbeschreibung

Bosch Service Solutions in Lisbon is seeking a hands-on support specialist for MAM/DAM solutions. You will handle day-to-day requests, assist with data and content administration, and contribute to product operations.

The role includes collaborating with product and engineering teams to improve processes and maintain documentation. Candidates should have 3+ years in support or related roles, experience with enterprise tools (Jira/Confluence/SharePoint), and strong English skills.