MAM/DAM Product Operations Specialist — Impact & Support

Robert Bosch Group; Lisboa; Presencial; EUR 42 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

On-site medical office

Career progression opportunities

Discounts on Bosch products

Sports and health activities

Resumo da oferta

Bosch Service Solutions S.A. in Lisbon seeks a MAM/DAM Product Operations Specialist to act as the link between users, Product Owner, and development teams. You will provide hands-on operational and first‑level support for MAM/DAM solutions, handling day-to-day requests and ensuring incidents are resolved efficiently.

You will contribute to operation, configuration, and product-related tasks. You will collaborate with stakeholders, assist with data management, and help build knowledge through

Qualificações

• 3+ years in a support/product operations/technical support role.
• Hands-on experience with ticket handling and first-level support.
• Experience with DAM/MAM, content management, data management or similar enterprise software.

Responsabilidades

• Provide first-level support for MAM/DAM solutions and handle tickets.
• Assist with data, content, user administration, and metadata issues.
• Support Product Owner and manage backlogs with requirements and user needs.
• Create and maintain user guides, FAQs, and internal documentation.
• Collect user feedback and help improve processes and product operations.
• Collaborate using Jira, Confluence, SharePoint in an agile, global team.

Conhecimentos

First-Level Support

Ticket handling

Data analysis

Formação académica

Degree in Information Technology or related field

Ferramentas

Jira

Confluence

SharePoint

Descrição da oferta de emprego

Bosch Service Solutions S.A. in Lisbon seeks a MAM/DAM Product Operations Specialist to act as the link between users, Product Owner, and development teams. You will provide hands-on operational and first‑level support for MAM/DAM solutions, handling day-to-day requests and ensuring incidents are resolved efficiently.

You will contribute to operation, configuration, and product-related tasks. You will collaborate with stakeholders, assist with data management, and help build knowledge through