MAM/DAM Product Operations Engineer

Bosch Portugal; Lisboa; Híbrido; EUR 29 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Hybrid work system

Exchange with colleagues worldwide

Training opportunities

Career progression and development

Discounts on Bosch products

Sports and health activities

Excellent public transport access

Free parking

Canteen

Resumo da oferta

Bosch Portugal is seeking an experienced professional to join our Lisbon team as a MAM/DAM support and product operations specialist. You will provide hands-on first-level support, assist with data and user administration, and help drive improvements across content workflows.

Collaborating with product owners and engineering, you will contribute to the ongoing operation, backlog refinement, testing, and rollout of product changes. A hybrid work setup and opportunities for growth are offered.

Qualificações

• Degree in Information Technology, Media Technology, Business Administration, or a comparable qualification (or equivalent practical experience in the field).
• Typically 3+ years of professional experience in a support, application support, product operations, technical support, or similar role.
• Hands-on experience with ticket handling and first-level support; experience with DAM, content management, data management, or similar enterprise software is highly desirable.

Responsabilidades

• Provide first-level support and issue handling for MAM/DAM solutions, acting as the initial contact for users and ensuring timely, quality resolutions.
• Support data, content, and user administration, investigating permissions and access issues, and helping identify root causes in metadata and workflows.
• Collaborate with Product Owner and development teams to support product operations, manage the backlog, and assist testing, validation, and rollout of changes.
• Create and maintain user guides, FAQs, training materials, and internal documentation, contributing to a knowledge base for MAM/DAM users and internal teams.
• Participate in agile ceremonies, use Jira/Confluence/SharePoint, and collaborate with a global team and international stakeholders.

Conhecimentos

English proficiency

Analytical thinking

Customer-focused

Formação académica

Degree in Information Technology, Media Technology, Business Administration, or comparable qualification

Ferramentas

Jira

Confluence

SharePoint

Descrição da oferta de emprego

Bosch Portugal is seeking an experienced professional to join our Lisbon team as a MAM/DAM support and product operations specialist. You will provide hands-on first-level support, assist with data and user administration, and help drive improvements across content workflows.

Collaborating with product owners and engineering, you will contribute to the ongoing operation, backlog refinement, testing, and rollout of product changes. A hybrid work setup and opportunities for growth are offered.