Lisbon Online Community Moderator (Visa Sponsorship)

Charm Connect; Lisboa; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Charm Connect in Lisbon is hiring a full-time Moderator to monitor online forums, chat rooms, and social media, ensuring adherence to company guidelines. You will respond to user inquiries and resolve conflicts while remaining objective on sensitive topics. Fluency in English is required; knowledge of Portuguese is a plus.

Visa sponsorship is available for non-EU citizens. Immediate start is encouraged. The ideal candidate is diligent, detail-oriented, and capable of working independently to

Qualifications

• Fluency in English is required.
• Portuguese or other languages are a plus.
• Previous experience in community management or customer service is preferred.
• Ability to work independently and meet deadlines.

Responsibilities

• Monitor online forums, chat rooms, and social media to enforce guidelines.
• Respond to user inquiries and resolve issues or conflicts.
• Maintain unbiased and objective stance when moderating sensitive topics.

Skills

Excellent communication

Objectivity

Conflict resolution

Customer service

Job description

Charm Connect in Lisbon is hiring a full-time Moderator to monitor online forums, chat rooms, and social media, ensuring adherence to company guidelines. You will respond to user inquiries and resolve conflicts while remaining objective on sensitive topics. Fluency in English is required; knowledge of Portuguese is a plus.

Visa sponsorship is available for non-EU citizens. Immediate start is encouraged. The ideal candidate is diligent, detail-oriented, and capable of working independently to