Lisbon | Hybrid IT Operations Business Analyst

Venquis; Lisboa; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid work

Permanent role

Job summary

Venquis is seeking a hands-on Business Analyst to join its IT Operations environment in Lisbon. The role blends business analysis, application support, and technical problem solving, working closely with stakeholders and technical teams to investigate issues and coordinate resolutions.

This individual contributor position focuses on detail-oriented delivery, with hybrid working and regular collaboration across business and technology teams in a complex financial services context.

Qualifications

• Experience in Business Analysis, Application Support, IT Operations or a similar role.

Responsibilities

• Investigate incidents, defects and functional issues.
• Manage and prioritise tickets, coordinating with relevant teams to drive resolution.
• Gather requirements and translating business needs into clear documentation and actionable outcomes.
• Work with technical teams to investigate root causes, validate fixes and support testing.
• Support UAT, documenting processes and identifying opportunities to improve application performance.
• Maintaining regular communication with stakeholders and informing colleagues of progress.

Skills

Business analysis

Application support

IT operations

Stakeholder communication

Problem solving

Tools

SQL

ITIL

ServiceNow

Jira

Databases

Job description

Venquis is seeking a hands-on Business Analyst to join its IT Operations environment in Lisbon. The role blends business analysis, application support, and technical problem solving, working closely with stakeholders and technical teams to investigate issues and coordinate resolutions.

This individual contributor position focuses on detail-oriented delivery, with hybrid working and regular collaboration across business and technology teams in a complex financial services context.