Learning Support Officer (French Speaker) | HR Shared Services

Natixis in Portugal; Loures; On-site; EUR 26,000 - 32,000; Full time

Job summary

Natixis in Portugal is seeking a Learning Support Officer (French Speaker) within HR Shared Services. The role is full-time and hybrid, supporting training programs with a focus on client satisfaction and KPI reporting.

English proficiency at B1 is required alongside fluent French and a background in Education or HR. The successful candidate will coordinate scheduling, materials, and communications, collaborate with internal stakeholders, and maintain training records to drive continuous

Qualifications

• Bachelor's Degree in Education, Human Resources, or related field.
• Prior experience in administrative support or strong interest in Learning & Development.
• Fluent in French (mandatory), English level B1 (minimum).
• Excellent organizational and time management skills; ability to prioritize.
• Outstanding communication and interpersonal abilities.

Responsibilities

• Provides comprehensive administrative support for training programs with a focus on client satisfaction.
• Reports on activities and achievement of KPIs.
• Coordinates administrative tasks related to training programs (scheduling, materials, participant communications).
• Collaborates with training managers, internal trainers and trainees to deliver learning programs and meet client expectations.
• Maintains records/databases on training activities and participant progress, using data for continuous improvement and reporting.

Skills

Fluent in French

English (B1)

Education

Bachelor's Degree in Education, HR, or related field

Job description

Learning Support Officer (French Speaker) | HR Shared Services

• Full-time

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Generic Responsibilities:

• Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers).
• Reports on activities and the achievement of defined KPIs.

Specific Responsibilities:

• Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications.
• Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations.
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities.
• Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting.

• Bachelor's Degree in Education, Human Resources, or a related fields.
• Prior experience in administrative support or a strong interest in Learning and Development.
• Fluent in French (mandatory), English level B1 (minimum).
• Exceptional organizational and time management skills, with the ability to prioritize;
• Outstanding communication and interpersonal abilities.

We will only consider English or French CV's.

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.