Learning Support Officer (French Speaker) | HR Shared Services

Natixis in Portugal; Lisboa; Hybrid; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Green transportation budget

Electric bikes

Hybrid work policy

Wellbeing initiatives

Job summary

Natixis in Portugal is seeking an organised Administrative Support professional to join our Training and Learning team. You will coordinate logistics, prepare materials, and communicate with learners and training managers to ensure high client satisfaction.

You will collect and report on KPIs, maintain accurate records and databases, and work with internal stakeholders to continuously improve learning programs.

Qualifications

• Bachelor's Degree in Education, Human Resources, or a related field.
• Prior experience in administrative support or a strong interest in Learning and Development.
• Fluent in French (mandatory), English level B1 (minimum).
• Exceptional organizational and interpersonal abilities.

Responsibilities

• Provides comprehensive administrative support for the delivery of training and learning programs, focusing on client satisfaction.
• Coordinates administrative tasks related to training programs, including scheduling, materials preparation, and participant communications.
• Monitors and reports on KPIs related to training activities.
• Maintains records and databases related to training activities and participant progress for reporting and continuous improvement.

Skills

Administrative support

Learning and development interest

Organizational skills

Communication skills

Education

Bachelor's Degree in Education or HR

Job description

Company Description

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Job Description

Generic Responsibilities

• Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers).


• Reports on activities and the achievement of defined KPIs.

Specific Responsibilities

• Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications.


• Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations.


• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities.


• Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting.

Qualifications

• Bachelor's Degree in Education, Human Resources, or a related fields.


• Prior experience in administrative support or a strong interest in Learning and Development.


• Fluent in French (mandatory), English level B1 (minimum).


• Exceptional organizational and time management skills, with the ability to prioritize;


• Outstanding communication and interpersonal abilities.

We will only consider English or French CV's.

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.