Learning Support Officer (French Speaker) - HR Shared Services

Natixisinportugal; Lisboa; Híbrido; EUR 25 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work policy

Green Transportation Budget

Honolulu Wellness Club

Prayer Room

Lactation Room

Themed Villages for creativity

Resumo da oferta

Natixisinportugal is seeking an administrative professional to support training and learning programs, ensuring high client satisfaction for learners and training managers. You will assist with scheduling, materials, and communications, and collaborate with internal stakeholders to meet client expectations.

You will monitor KPIs and maintain accurate training records to drive continuous improvement. The role requires a Bachelor's degree in Education or HR, proficiency in French (mandatory) and

Qualificações

• Bachelor's Degree in Education, Human Resources, or a related field.
• Prior experience in administrative support or a strong interest in Learning and Development.
• Fluent in French (mandatory), English level B1 (minimum).

Responsabilidades

• Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers).
• Reports on activities and the achievement of defined KPIs.
• Assists in coordinating administrative tasks related to training programs, including scheduling, materials preparation, and participant communications.
• Collaborates with internal stakeholders to contribute to the successful delivery of learning programs, with emphasis on meeting client expectations.
• Supports training managers in monitoring and reporting on KPIs related to training activities.
• Maintains accurate records and databases related to training activities and participant progress and uses data for continuous improvement and reporting.

Formação académica

Bachelor's Degree in Education, Human Resources, or related field

Descrição da oferta de emprego

Generic Responsibilities:

• Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers).
• Reports on activities and the achievement of defined KPIs.

Specific Responsibilities:

• Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications.
• Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations.
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities.
• Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting.

Bachelor's Degree in Education, Human Resources, or a related fields.

Prior experience in administrative support or a strong interest in Learning and Development.

Fluent in French (mandatory) , English level B1 (minimum).

We will only consider English or French CV's.

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.