Lead Production Support Engineer — Cloud, DevOps & Infra

Decskill

Lisboa

Presencial

EUR 42 000 - 70 000

Tempo integral

14 dias+

Gerador de candidaturas

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Resumo da oferta

Decskill, an IT consulting company with a strong local culture and global presence, is hiring a Technical Engineer Production Support. You will own IT projects end-to-end, lead technical teams, act as the main technical contact, and design architecture and production-ready infrastructure.

You will drive Cloud, DevOps, and automation practices while ensuring security, governance, and performance across international teams.

Qualificações

3+ years of experience in IT Project Management, Technical Project Management, Infrastructure or Production Support.
End-to-end IT project experience, from design to production transition.
Strong knowledge of IT infrastructure, production environments and application support.
Hands-on Linux experience; exposure to WebSphere, Oracle, Autosys and CFT.
Cloud technologies knowledge; AWS, Azure or GCP preferred.
DevOps, CI/CD and automation experience with Jenkins, GitLab CI, Azure Pipelines, Docker and Kubernetes.
Experience with Monitoring & Observability tools (e.g., Dynatrace).
Knowledge of Ansible and IaC.
Experience managing scope, budget, resources, timelines, risks and dependencies.
Strong IT governance, methodologies and production processes.
Ability to translate business requirements into technical solutions.
Strong stakeholder management and communication skills.
Ability to operate in a complex international environment; Fluent English.
Cloud certification such as AWS Cloud Practitioner / Azure Fundamentals is a plus.

Responsabilidades

Take end-to-end ownership of IT projects, ensuring delivery within scope, timelines, budget and quality.
Lead and coordinate technical teams, stakeholders and external contributors.
Act as the main technical point of contact across business, IT, infrastructure and application teams.
Design, coordinate and implement technical architecture and infrastructure solutions.
Ensure successful transition of solutions into production with Application Support and Operations.
Provide Level 3 technical support and perform advanced activities in production environments.
Ensure availability, stability, resilience and operational readiness of production environments.
Define and validate production support SLAs and KPIs with monitoring and observability.
Drive adoption of Cloud, DevOps, Agile, CI/CD and automation practices.
Contribute to Move-to-Cloud projects and Cloud transformation initiatives.
Coordinate governance, reporting, steering meetings and stakeholder communication.
Manage project budget, resources, timelines, risks, dependencies and technical constraints.
Ensure integration of obsolescence, resilience, security and cost optimisation into planning.
Work with teams to ensure compliance with security, financial, operational and technology standards.
Identify automation, standardisation, optimisation and continuous improvement opportunities.
Translate business requirements into technical IT solutions.
Ensure compliance with IT governance, processes, standards and regulatory requirements.
Support the implementation of new tools, technologies and ways of working across teams.
Collaborate effectively in an international environment with technical and functional stakeholders.