Lead Product Manager

Acclaim AI; Lisboa; Remote; EUR 110,000 - 170,000; Full time

Benefits offered by this job

Fully remote across Europe

21 vacation days + public holidays + 5

Private English lessons

Job summary

Acclaim AI is seeking a Lead Product Manager to shape the multi-layer AI platform (infrastructure, studio, agentic and speech layers). You will own the platform strategy and drive prioritization across several teams, balancing stakeholder needs with clear, measurable goals.

You will work closely with executives, engineers and commercial teams in a fully remote European setup, guiding the product process and scaling the platform while shaping the roadmap for sustained growth.

Qualifications

• Proven experience as a product manager in platform, infrastructure or AI platform products.
• Ability to drive discussions, build processes and deliver strategic roadmaps.
• Portfolio ownership: led multiple products or teams simultaneously.
• Working knowledge of AI agents: orchestration, routing, intent detection and evals.

Responsibilities

• Own platform strategy, priorities and roadmap across multiple teams.
• Align stakeholders on trade-offs and maintain focus on top priorities.
• Run several product areas and contribute hands-on where needed.
• Define and track platform metrics: business results, SLA, time to deploy.
• Collaborate with engineering on architecture, guardrails and evals.
• Decide which platform capabilities mature into standalone products.

Skills

Strategic platform thinking

Cross-functional leadership

Roadmapping

Stakeholder alignment

AI platform knowledge

English proficiency

Tools

APIs

SDKs

Usage-based pricing

Job description

Acclaim is a voice-first AI platform for customer experience in industries such as banking, fintech, insurance, healthcare and consumer lifestyle products.

We are looking for a Lead Product Manager for the Acclaim AI platform: the infrastructure, studio, agentic and speech layers that our voice-first AI agents are built on.

Requirements

• Proven experience as a product manager in platform, infrastructure or AI platform products.
• High autonomy: you take a goal, drive discussions, build the process around it, and come back with the next strategic question without being chased.
• Strong cross-cutting prioritization: you have turned chaos into goals, priorities and a roadmap, and you know the frameworks and how to align stakeholders around them.
• Portfolio ownership: you have run two or more products or teams at the same time, not one after another.
• Working knowledge of how AI agents are built: orchestration, routing, intent detection, reasoning patterns such as ReAct, RAG. You have worked with evals and understand why they matter.
• Clear written and spoken communication with executives, engineers and commercial teams.
• English - professional working level.

Nice to have

• Direct experience managing other product managers.
• Hands-on experience with voice or speech AI products.
• Experience with developer-facing products: APIs, SDKs, usage-based pricing.
• Experience in enterprise B2B or regulated industries.

Responsibilities

• Own platform strategy, priorities and roadmap across multiple teams. Turn competing requests into a ranked plan with clear goals that an executive can read once and understand.
• Align stakeholders from different departments on trade-offs, and keep the teams focused on right priorities.
• Run several teams or product areas, and step in hands-on where needed.
• Define and track platform metrics like business results, reliability and quality (SLA), time to deploy a new agent, and the delivery effort needed per client.
• Work with engineering on agent architecture, speech, guardrails and evals: shape requirements and take part in technical discussions as an equal.
• Help decide which platform capabilities grow into standalone products.
• Set up the product process and team structure as the platform scales, and take over cross-cutting product work from the leadership team step by step.

What we offer

• Ownership of the strategy and roadmap of a multi-layer AI platform, with direct access to the leadership team.
• The chance to build the product process, roadmap and team structure of the platform during a growth stage, instead of inheriting them.
• Work on the current AI stack: speech, agents, guardrails, evals.
• Fully remote across Europe
• 21 vacation days + public holidays + 5 sick days
• Private English lessons via Preply