Lead Dynamics 365 Functional Consultant - Hybrid Role

Decskill; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Decskill, part of the Astek Group, is seeking a Dynamics 365 Senior Functional Consultant for a hybrid role with teams in Lisbon, Porto, and Madrid. You will drive functional design and workshops to align with transformation goals, and lead testing and documentation to ensure successful project delivery.

The ideal candidate has 4+ years in Dynamics 365 CRM projects, strong knowledge of Customer Engagement (Sales and Customer Service), and fluent Portuguese and English.

Qualificações

• Bachelor’s degree in Computer Engineering, Information Systems, or related field.
• 4+ years of experience in Dynamics 365 CRM projects.
• Fluent Portuguese and English.
• Strong knowledge of Dynamics 365 Customer Engagement (Sales & Customer Service).

Responsabilidades

• Lead the functional design of Dynamics 365 solutions aligned with business requirements and transformation goals.
• Conduct detailed functional analysis and workshops with stakeholders to validate requirements.
• Produce high-level Functional Design Documents following Dynamics 365 best practices.
• Lead configuration and customization with focus on scalability and performance.
• Ensure collaboration between functional and technical teams throughout implementation.
• Lead functional testing and UAT to ensure all business requirements are met.
• Prepare test plans, user guides, and training materials for key users.
• Identify and implement continuous improvement in processes and methodologies.
• Mentor and support junior consultants within the team.

Conhecimentos

Dynamics 365 CRM

Functional leadership

Workshops & requirements gathering

Mentoring/junior support

Portuguese & English fluency

Formação académica

Bachelor’s degree in Computer Engineering / Information Systems

Ferramentas

Dynamics 365 Customer Engagement

Dynamics 365 Certifications

Descrição da oferta de emprego

Decskill, part of the Astek Group, is seeking a Dynamics 365 Senior Functional Consultant for a hybrid role with teams in Lisbon, Porto, and Madrid. You will drive functional design and workshops to align with transformation goals, and lead testing and documentation to ensure successful project delivery.

The ideal candidate has 4+ years in Dynamics 365 CRM projects, strong knowledge of Customer Engagement (Sales and Customer Service), and fluent Portuguese and English.