Italian-speaking Technical Support Rep

CB Talents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

CB Talents is seeking an Italian-speaking customer support agent in Porto. You will handle calls, emails, and chats from Italian customers, guiding them through account or service issues using a straightforward company guide.

From day one you will receive comprehensive, fully paid training to learn every tool and system required. Applicants must live in or near Porto with local working papers; relocation support is not available. This is a full-time on-site role.

Qualificações

• Fluent Italian (native or near-native) for customer conversations.
• Willingness to participate in fully paid training from day one.
• English reading ability for basic tech prompts and menus.
• Patience and clear communication with non-tech users.

Responsabilidades

• Be the first contact by answering calls, emails, or chats from Italian-speaking customers.
• Resolve everyday technical issues with step-by-step guidance using the company guide.
• Enter brief notes into the system to document issues and resolutions.
• Help customers test connections, reset passwords, or adjust settings as needed.
• Identify common glitches and report to team leads for quick action.
• Deliver empathetic, helpful service so customers feel supported.

Conhecimentos

Italian language

Customer service mindset

Tech-friendly

English reading ability

Descrição da oferta de emprego

Are you a fluent Italian speaker living in the vibrant city of Porto? A premier global customer relations company is looking for friendly, motivated individuals to join an expanding technical care team!

If you enjoy answering questions, helping people navigate apps or digital services, and want to kickstart a stable office career, this is the perfect spot. Do not worry if you are not a computer engineer—the company provides a comprehensive, fully paid training program from day one to teach you every tool and system you will need to succeed.

Responsibilities (What you will do)

• Be the First Contact: Answer incoming calls, emails, or chat messages from Italian-speaking customers who need help with their accounts or services.
• Solve Everyday Technical Issues: Listen carefully to the customer's problem, figure out what went wrong, and walk them through the solution step-by-step using an easy company guide.
• Keep Accurate Notes: Type brief, clear summaries into the system to keep track of what the customer's issue was and how it was resolved.
• Run Basic Checks: Help customers test their connections, reset passwords, or update settings to make sure everything is running smoothly before the interaction ends.
• Spot Common Glitches: Notice if multiple customers are calling about the same issue and report it to team leads so it can be looked into quickly.
• Deliver Great Care: Ensure every customer finishes their conversation feeling heard, respected, and fully supported.

Requirements (What you need)

• Language Power: Excellent spoken and written Italian (native or near-native level) so you can converse naturally and comfortably with customers.
• Extra Skill Bonus: You either speak conversational German OR you just have a strong personal interest in everyday tech stuff like smartphones, apps, and basic computer software.
• English Basics: A simple ability to read basic technical English, such as understanding standard menu buttons, tech alerts, or system instructions.
• Patient Listening: Great communication skills and the patience to help customers who might not be very tech-savvy themselves.
• Ready to Learn: A positive attitude and an eagerness to participate in interactive, fully paid training sessions.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to sign a contract immediately. (Please note: Relocation support is not available).