Italian-Speaking Support Agent — 24/7, Onsite Porto

WW Talents; Braga; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus (12 payments)

Accommodation support

Food allowance €7.63/day

Resumo da oferta

WW Talents is seeking a Customer Support Representative to deliver professional assistance to customers across different markets. You will handle inquiries, resolve issues, and ensure a high-quality experience.

Requirements include fluent Italian, C1 English, and strong communication skills. The role operates in a 24/7 rotational environment with relocation support and accommodation assistance offered to candidates relocating to Portugal.

Qualificações

• Fluent Italian (verbal and written).
• Proficient in English (C1).
• Strong customer service and communication skills.
• Ability to learn and manage large amounts of information.

Responsabilidades

• Provide professional customer support across multiple markets.
• Handle inquiries, requests, and complaints with empathy.
• Identify customer needs and provide appropriate solutions.
• Support multiple markets when required; manage product/process information.
• Troubleshoot issues and follow established procedures; escalate when needed.
• Maintain high service quality in a fast-paced environment.

Conhecimentos

Italian fluency

English C1

Customer service

Communication

Descrição da oferta de emprego

WW Talents is seeking a Customer Support Representative to deliver professional assistance to customers across different markets. You will handle inquiries, resolve issues, and ensure a high-quality experience.

Requirements include fluent Italian, C1 English, and strong communication skills. The role operates in a 24/7 rotational environment with relocation support and accommodation assistance offered to candidates relocating to Portugal.