Italian-Speaking Customer Support Agent — Porto (Onsite)

WW Talents; Sintra; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Resumo da oferta

WW Talents is hiring a Customer Support Representative in Porto, Portugal (onsite). You will deliver professional, empathetic support across markets, handle inquiries, resolve issues, and ensure high-quality service in a fast-paced environment.

The role requires fluent Italian and English at a C1 level, strong communication skills, and the ability to manage large amounts of product and process information, while working 24/7 shifts and supporting multiple markets.

Qualificações

• Fluent Italian verbal and written communication.
• C1 level English proficiency.
• Strong customer service and communication skills.
• Ability to learn, retain and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Empathy and active listening skills.
• Willingness to work in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Descrição da oferta de emprego

WW Talents is hiring a Customer Support Representative in Porto, Portugal (onsite). You will deliver professional, empathetic support across markets, handle inquiries, resolve issues, and ensure high-quality service in a fast-paced environment.

The role requires fluent Italian and English at a C1 level, strong communication skills, and the ability to manage large amounts of product and process information, while working 24/7 shifts and supporting multiple markets.