Italian-Speaking 24/7 Support Agent — Porto

WW Talents; Barreiro; Presencial; EUR 9500 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

Resumo da oferta

WW Talents in Porto, Portugal (onsite) is seeking a Customer Support Representative to provide professional, empathetic help to customers across markets. You will handle inquiries, resolve issues, and deliver accurate information to ensure a high-quality experience.

The role requires fluent Italian and C1 English, strong communication skills, and the ability to manage large information sets in a fast-paced, 24/7 rotational environment.

Qualificações

• Fluent verbal and written communication in Italian.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to learn and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support multiple markets when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues following established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks with strong attention to detail.
• Demonstrate active listening and empathy in interactions.
• Maintain high service quality in a fast-paced environment.

Conhecimentos

Italian

English (C1)

Customer service

Attention to detail

Descrição da oferta de emprego

WW Talents in Porto, Portugal (onsite) is seeking a Customer Support Representative to provide professional, empathetic help to customers across markets. You will handle inquiries, resolve issues, and deliver accurate information to ensure a high-quality experience.

The role requires fluent Italian and C1 English, strong communication skills, and the ability to manage large information sets in a fast-paced, 24/7 rotational environment.