Italian-Speaking Medical Devices Support Agent in Porto

CloserHire; Porto; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Meal allowance

Training provided

Career development opportunities

Job summary

CloserHire in Porto is seeking a customer care specialist to provide technical support for diabetes medical devices. You will handle order management, provide multi-channel assistance, and ensure compliant support processes in a busy environment.

The role is full-time, on-site, with training, health and life insurance from day one, meal allowance, and international career development opportunities. English and Italian language skills are highly valued for this position.

Qualifications

• Experience in customer service or technical support is preferred.
• English language proficiency at a high level (C1 or above).
• Italian language proficiency (C1+), plus strong communication skills.
• Knowledge of diabetes care or medical devices is a plus.

Responsibilities

• Provide customer care and technical assistance for diabetes medical devices.
• Troubleshoot and support devices and accessories.
• Assist customers with product usage across calls, email, chat and SMS.
• Manage order intake, renewals and related documentation.
• Follow scripts to ensure regulatory and safety compliance.

Job description

CloserHire in Porto is seeking a customer care specialist to provide technical support for diabetes medical devices. You will handle order management, provide multi-channel assistance, and ensure compliant support processes in a busy environment.

The role is full-time, on-site, with training, health and life insurance from day one, meal allowance, and international career development opportunities. English and Italian language skills are highly valued for this position.