Italian Speaking Customer Service Agent For Zenith - Work Remote In Greece

Mercier Consultancy MD; Portugal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Salary

13th/14th salary

Performance bonus

Relocation package

Training programs

Health insurance

Career growth

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Zenith in Greece. The role offers a premium lifestyle, relocation assistance, and opportunities within an international network.

The ideal candidate will be fluent in Italian, have strong communication skills, and be comfortable working in a fast-paced environment. English proficiency is required for inter-department collaboration, with potential for career growth within the group.

Qualifications

• Italian native or fluent with excellent written and spoken skills.
• EU passport valid for work in Greece.
• English proficiency for inter-department collaboration.
• Experience in customer support is helpful but not required.

Responsibilities

• Deliver exceptional customer support to Zenith users with a premium experience.
• Maintain expertise on products and services to provide accurate technical assistance.
• Handle inbound inquiries by phone, email and live chat per quality standards.
• Document interactions and feedback in the CRM for service improvements.
• Collaborate with internal teams to resolve complex customer issues.
• Identify opportunities to improve service and quality.
• Contribute to a positive team environment while meeting targets.

Skills

Italian fluency

English proficiency

Communication

Job description

Italian Speaking Customer Service Agent For Zenith

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. We specialize in facilitating seamless career transitions, consistently positioning our candidates at the forefront of the most prestigious jobs in Greece.

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For Zenith position in Greece. This pivotal role within the dynamic Customer Support Services industry offers a unique opportunity to build a career in a world-class environment while enjoying a premium lifestyle in one of Europe's most vibrant cultural hubs.

Key Responsibilities

• Deliver exceptional customer support services to Zenith users, ensuring a premium experience in every interaction
• Maintain a high level of expertise in company products and services to provide accurate and efficient technical assistance
• Effectively manage inbound inquiries via phone, email, and live chat, adhering to quality and satisfaction benchmarks
• Document customer interactions and feedback accurately within the CRM to support continuous service improvements
• Collaborate with internal teams to resolve complex customer issues, maintaining the high standards expected of Italian-speaking jobs in our network
• Proactively identify opportunities for service enhancements to ensure Zenith remains at the pinnacle of the Customer Support Services sector
• Contribute to a positive team environment while hitting individual and collective performance targets

Requirements

• Native or fluent Italian (spoken and written) with excellent communication skills
• Valid EU passport (mandatory) to facilitate your smooth transition into one of our exclusive Italian-speaking jobs
• Previous experience in a Customer Support Services role is highly advantageous but not mandatory
• Professional proficiency in English for inter-departmental collaboration
• Strong problem-solving mindset and the ability to work in a fast-paced environment
• Demonstrable passion for delivering high-quality customer experiences

Benefits

What We Offer

• Competitive Monthly Salary package
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus to reward your commitment and excellence
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided)
• Fully Paid Training programs to ensure your success in the Customer Support Services industry
• Comprehensive Private Health Insurance coverage
• Career development and advancement opportunities within an international setting

Life in Greece

Embarking on a career move to Greece offers an unparalleled lifestyle, blending ancient history with a modern, sun-drenched European Mediterranean culture. By choosing to pursue jobs in Greece, you gain access to a world-famous climate, stunning island coastlines, and a vibrant social scene that makes every day feel like an adventure. Whether you are exploring historic ruins or enjoying the modern urban life of Athens, Greece serves as the perfect backdrop for your professional journey. Our comprehensive relocation support ensures that your move to Greece is stress-free, allowing you to settle in and immediately enjoy the high quality of life that the region is celebrated for. From the Mediterranean cuisine to the welcoming local community, life in Greece offers a unique balance of professional challenge and personal fulfillment. Join us and discover why so many talented individuals choose to build their future through our Italian-speaking jobs in Greece.