Italian & English Diabetes Devices Support Specialist

Cross Border Talents; Matosinhos; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Welcome Bonus

Meal Allowance

Relocation Support

Job summary

Cross Border Talents in Porto seeks an Italian & English Customer Service Specialist to support diabetes and medical devices users on-site in Porto, Portugal.

You will handle inquiries with empathy, provide guidance, and ensure accurate documentation while adhering to quality standards. The role may require rotational shifts and night coverage; relocation support and a welcome bonus are offered.

Qualifications

• Fluent written and verbal Italian and English (C1 level).
• On-site in Porto, Portugal.
• Rotational shifts, 24/7 coverage with two days off.
• Comfort with night shifts (22:00–07:00).

Responsibilities

• Deliver high-quality customer care in Italian and English across markets.
• Listen actively, show empathy, resolve issues and emergencies.
• Handle diabetes medical devices information and guidelines.
• Maintain accurate documentation and adhere to quality standards.

Skills

Active listening

Organizational skills

Stress management

Detail oriented

Job description

Cross Border Talents in Porto seeks an Italian & English Customer Service Specialist to support diabetes and medical devices users on-site in Porto, Portugal.

You will handle inquiries with empathy, provide guidance, and ensure accurate documentation while adhering to quality standards. The role may require rotational shifts and night coverage; relocation support and a welcome bonus are offered.