Italian Customer Support Representative

Cbtalents; Oeiras; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Remote work model in Portugal

Relocation support provided

Competitive salary

Job summary

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will support customers in Italian and English, address technical inquiries, and document cases accurately to improve overall satisfaction.

The position is fully remote with relocation support for eligible candidates; Portugal- or EU-based applicants are encouraged to apply.

Qualifications

• Fluent in Italian and English.
• Tech-savvy and able to handle technical inquiries.
• Strong communication skills.
• Good problem-solving ability and quick thinking.
• Detail-oriented with ability to track issues.
• Empathetic, patient and customer-focused.
• Able to stay calm and focused under pressure.
• Previous customer service experience preferred.
• Previous sales experience a plus but not mandatory.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints professionally.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Skills

Fluent in Italian

Fluent in English

Communication skills

Problem solving

Customer-focused

Empathy

Calm under pressure

Detail-oriented

Customer service experience

Sales experience (nice to have)

Job description

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.