Italian Customer Support - Work From Anywhere in Portugal

CBTALENTS; Oeiras; Teletrabalho; EUR 20 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work model based in Portugal

Relocation support provided

Competitive salary

Resumo da oferta

CBTALENTS is seeking an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based role. You will provide customer support in Italian and English, troubleshoot technical inquiries, and document cases to ensure a positive customer experience. Relocation support is provided for eligible candidates.

The position is full-time and remote, with relocation assistance and a competitive salary. Candidates based in Portugal or willing to relocate are welcome to apply.

Qualificações

• Fluent in Italian and English.
• Tech-savvy and comfortable handling technical inquiries.
• Strong communication and problem-solving skills.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian language

English language

Customer service

Communication skills

Problem solving

Detail oriented

Empathy

Resilience under pressure

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided