Italian Customer Support - Work From Anywhere in Portugal

CBTALENTS; Funchal; Teletrabalho; EUR 25 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Resumo da oferta

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will support customers in Italian and English, troubleshoot technical inquiries, and document cases to ensure satisfaction.

The role offers relocation support for eligible candidates and requires staying calm in high-pressure situations. The position emphasizes strong communication, empathy, and problem-solving in a customer-focused environment.

Qualificações

• Fluent in Italian and English.
• Tech-savvy and comfortable handling technical inquiries.
• Strong communication skills.
• Good problem-solving ability.
• Detail-oriented and able to track issues properly.
• Empathetic, patient, and customer-focused.
• Willingness to stay calm in high-pressure situations.

Responsabilidades

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian language

English language

Communication skills

Problem solving

Attention to detail

Empathy

Patience

Customer service experience

Sales experience

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided