Italian Customer Support Representative

Cbtalents; Viana do Castelo; A distancia; EUR 22.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Remote Portugal-based

Relocation support

Descripción de la vacante

CBTalents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will handle technical inquiries in Italian and English and strive to turn challenging experiences into positive outcomes.

You will work remotely from Portugal, with relocation support for eligible candidates, and contribute to delivering excellent customer service in a tech-focused project.

Formación

• Fluent in Italian and English
• Tech-savvy with strong communication skills
• Previous customer service experience preferred

Responsabilidades

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build loyalty

Conocimientos

Italian

English

Descripción del empleo

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.